Marriott: Spa Front Desk Receptionist

Spa Front Desk AgentThe Spa Front Desk Agent plays an important role in creating an exceptional spa experience from the moment a guest arrives through the end of their visit. As one of the first and last points of contact for our guests, this position provides a warm welcome, assists with appointments and spa recommendations, answers questions, provides spa tours, processes payments and retail purchases, and helps guests throughout their spa journey. The Spa Front Desk Agent must be comfortable balancing multiple priorities in an environment that can shift quickly from calm to fast-paced.

Hourly Rate: $17.50-$18.00/hrResponsibilitiesGuest Experience & HospitalityWarmly welcome and assist spa guests and visitors.Provide spa tours and help guests become comfortable with the spa environment and amenities.Reservations & Front Desk OperationsAnswer incoming telephone calls promptly and professionally.Become knowledgeable about the spa treatment menu to help guests select services that best meet their needs.Process payments, billing, discounts, and other transactions according to established procedures.Maintain a clean, organized, welcoming, and professional front desk and reception area.Perform assigned light cleaning duties, including dusting designated areas and removing reception-area trash.Maintain workspaces, equipment, and tools according to established cleanliness and sanitation standards.Report equipment or maintenance concerns promptly.Become familiar with spa equipment relevant to the position and established emergency procedures.Perform additional duties as needed to support the service, financial, and operational goals of the Spa.Dependable and flexible availability based on business needs, including weekends, evenings, and holidays.Previous guest service or customer service experience.Previous front desk, reservations, retail, or guest-service experience.Key RelationshipsInternal: Spa leadership and team members, Department Managers, Executive Committee, Guest Services, Engineering, Sales & Catering, Housekeeping, and other resort team members.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Ability to stand and walk for extended periods while assisting guests and supporting Spa operations.Ability to move regularly between the front desk, reception area, treatment areas, locker areas, retail area, and other Spa or resort locations as required.Ability to perform frequent computer, telephone, and point-of-sale system functions.Ability to use hands and fingers for typing, processing transactions, handling retail products, and completing other front desk responsibilities.Ability to assist with light cleaning and organization, including dusting, removing reception-area trash, restocking products, and maintaining the front desk area.Ability to occasionally carry or transport guest items, supplies, and food or beverage orders as required.Ability to communicate effectively with guests and team members in person and by telephone.Ability to work in indoor and outdoor areas and in varying temperatures when duties require movement through the Spa or resort.Ability to work a flexible schedule based on business needs, including early mornings, evenings, weekends, and holidays.