Marketing Technology Operations ManagerCelebrating 20 years of excellence, SkinSpirit is a top destination for aesthetic skincare and body—with over 60 locations nationwide. Our highly trained experts are the best in the industry—renowned for personalized service delivering safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for. We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovating—bringing state-of-the-art equipment and services to our clinics.
Join the SkinSpirit experience!Position Overview: The Marketing Operations Manager plays a critical role within the marketing team, focused on optimizing the efficiency and effectiveness of marketing processes, technology, and metrics. This role ensures strategies are executed smoothly and performance is measured accurately. The Marketing Operations Manager bridges the gap between marketing and other departments, such as Clinic Operations and IT, to maintain a cohesive approach to market engagement. This role's expertise in marketing technology, analytics and process management is essential for driving the continuous improvement of marketing efforts and contributing to the overall success of the organization.Location: This position will be primarily remote with occasional travel (approx. 10%) required. Preferred candidates will be located in US Eastern Time zone.What You Will DoLead recurring reviews of marketing automation processes with internal stakeholders and functional leaders to identify areas for improvement, optimization, and innovationTrack, analyze, and report on marketing campaign performance to inform strategic decisionsAs the marketing technology subject matter expert, configure and manage the software stack to ensure seamless execution of campaigns and strategies. Including, but not limited to, workflow and automation setup, fields/forms customization, system-wide rules configuration, website content updates, and user roles/permissions setupEnsure compliance with data privacy regulations and other relevant regulatory requirements such as GDPR, CCPA and ADA while monitoring best practices within marketing operationsIn cases where additional configuration support is required, evaluate, engage, and manage consultants who are software subject matter expertsTranslate business needs into system requirements and ensure that these are clearly communicated to and understood by IT, consultants and/or software vendorsDevelop and execute test plans to ensure newly implemented features are functioning as intendedProvide training and mentoring to marketing staff on best practices and using new featuresMonitor system performance, quickly identify and resolve software/process problems and provide regular system performance trend reportsProactively evaluate upcoming software releases for potential impacts to production environment and new feature adoption opportunities, obtain stakeholder alignment on the most impactful features, and lead the testing and implementation of any new featuresMaintain a prioritized list of SkinSpirit specific feature requests submitted to software vendors and negotiate the business case for them to be builtProject manage the implementation of any new software, including evaluation, contract negotiation, implementation and ongoing renewalsCollaborate with cross-functional teams to align marketing initiatives and facilitate continuous improvement (for example, Clinic Operations, Information Technology, Learning & Development)Ongoing optimization of the marketing software budget by managing licenses, usage, and value for investment ensuring spending is aligned with strategy and objectivesConduct market research and competitive analysis to stay ahead of industry trends and inform marketing strategiesWhat You Will BringBachelor's degree required3-5+ years of hands-on experience with HubSpot; strong technical expertise requiredProficiency in Google Analytics (GA4)Expertise in Google Tag ManagerExperience with marketing attribution managementExperience managing and maintaining digital marketing systems to ensure legal compliance (e.g., cookie consent tools), with familiarity in GDPR, CCPA, and ADA complianceExperience with data privacy platforms such as Osano or OneTrust preferredExperience managing the configuration of a variety of marketing technologies including WebFlow, EventBright and other modern marketing platformsExperience with multi-unit business models including but not limited to healthcare, MedSpa, and brick-and-mortal retail a plusExperience project managing marketing tool implementations from beginning to successful completionHigh proficiency with Excel, Power BI and/or other business intelligence tools to discover impactful process insights and evaluate system performanceDetail-oriented with excellent problem-solving and organizational skillsExcellent verbal and written communication skills with the ability to influence othersAbility to be efficient and productive in a fast-paced environmentAbility to work independently and as part of a teamConsistently demonstrates good judgment, strong character, ethics, and high standards of performancePhysical Requirements:Prolonged periods of sitting at a desk and working on a computerOccasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch or crawl, talk and hearThis position is fully remote but occasional short-term travel may be requiredBenefitsWe offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team.
We also offer paid holidays and a 401k plan with a company match program. For full-time employees we offer Medical, Vision, and Dental insurance.Notices for Applicants Notice at Collection Privacy Policy for California Residents SkinSpirit participates inE-Verify; To learn more please visit E-Verify.gov - Employee Rights and Responsibilities SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.About SkinSpiritSkinSpirit Skincare Clinic and Spa is the ultimate destination for all your skin and body care needs. With clinics spanning from Arizona to New York and throughout the country, there's a location near you! As a leading skincare destination and medical spa, they offer a wide range of services to help you look and feel your best. Their services include injectables like Botox, Dysport, and dermal fillers, as well as cutting-edge treatments like Ultherapy and laser resurfacing.
They also offer body contouring treatments such as CoolSculpting and Venus Legacy, to help sculpt and tone your body. Not only do they provide exceptional services, but SkinSpirit also offers a curated selection of medical-grade products to elevate your at-home skincare routine. With brands like SkinCeuticals, SkinMedica, and Jan Marini, you can trust that you're getting the highest quality products. Whether you're looking for a facial, chemical peel, or laser hair removal, SkinSpirit has you covered. Their team of experts is dedicated to helping you achieve your skincare goals. Visit their website or book an appointment to experience the SkinSpirit difference for yourself.Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.Register Your Interest