Decagon Job OpportunityDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle — shape how we work and grow as a team.In This Role, You WillOversee the management and evolution of our marketing tech stack (Hubspot, Default, ZoomInfo, LinkedIn Sales Navigator, etc.) and ensure systems are effectively integrated and utilized to support GTMManage and optimize HubSpot to identify, score, track, and attribute leads.
Ensure accurate data capture and reporting across campaignsAnalyze success of marketing channels and campaigns to determine Marketing ROI and inform future resource allocation decisionsOwn marketing performance reporting, building a clear and reliable view of funnel performance and pipelineDefine and uphold data governance, segmentation, and database health across marketing systemsWork closely with GTM teams to streamline lead handoff processes and support sales teams with actionable insights and reportsYour Background Looks Something Like This4+years in Marketing Operations or RevOps, supporting B2B sales-led companyHands-on experience administering Hubspot, Salesforce, Clay, and DefaultDeep expertise with lead routing, lead-to-account matching, and data orchestration workflows using workflow automation tools.Proven ability to design automated workflows, operational processes, and scalable cross-system integrations.Experience using AI-driven tools or agentic workflows to automate GTM tasks and enrich firmographic and demographic dataStrong analytical, system design, and documentation skills; able to translate business needs into scalable technical workflows.Direct communicator with the operational discipline to document what you build and bring others along on changesComfortable with ambiguity in a high-growth environment; you scope the problem, then moveEven Better If You HaveExperience supporting multi-segment GTM motions (SMB + Enterprise, or PLG + Sales-led)Exposure to partner ecosystem toolingBenefitsWe proudly offer the following benefits for our full-time employees:Medical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension)Parental LeaveFertility and family building benefits through CarrotMonthly stipend to support your wellness, lifestyle, and work-life balanceDaily lunches and snacks in the office to keep you at your bestTake what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Marketing Operations Manager in san francisco at Unknown Company
This position is listed as full time and onsite.