Manufacturing Test Technician Level 1Location: Austin, TXEntry levelProduction & Skilled TradesTravel Required: 0%-10%This position requires a highly organized repair technician competent in mechanics to troubleshoot and repair computing hardware, software, and electronics to support our customers before and after the sale. This position primary function is repair, but as a member of the technical support team, backs up the duties of their coworkers in technical support related to end-user support questions and general administration.HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.As our Manufacturing Test Technician Level 1, you'll support HID's success by:Ensuring proper inventory management (spare parts)Performing post production printer upgradesPost-sales repairing adhering to SLAValidating RMA, receipt, analyzing and repairing Evolis productsCreating and sending intervention report (RMA analysis report)Creating and sending RMA repair quotationReferring technical/Quality problems to HQ R&D and/or Quality departmentProviding technical support to Level 1 end-user via email and phoneUsing SalesForce to maintain support cases and adhere to all SLAsParticipating in weekly technical support meetingsCentralizing and diffusing technical information internally and externallyParticipating to test sessions, Reporting results to Evolis FranceReviewing and revising training productsRefurbishing printerYour experience and background include:Training and/or diploma from technical school with focus in electronics and mechanics2-year minimum experience in similar position as a Repair Technician and/or Technical SupportAbility to work independently, rigor, analytical mind, reactivityKnowledge in mechanics, electronics, computer scienceCustomer oriented, pedagogy, good interpersonal skillsCustomer satisfactionQuality of repair respect of Evolis commitments (SLA)Quality referent to report issue with Evolis HQFluent in English requiredFluent in Spanish or Portuguese a plusWhat we can offer you:Competitive salary and rewards packageCompetitive benefits and annual leave offering, allowing for work-life balanceA vibrant, welcoming & inclusive cultureExtensive career development opportunities and resources to maximize your potentialTo be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worldsEmpowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise.Innovation: You embrace challenges and want to drive change.
You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives.If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact for this position must be currently and legally authorized to reside and work in the hiring country.