Fluent in Mandarin, the full-time Contractor Customer Success Specialist will provide ongoing support to enrolled students and parents, assist with academic services, and resolve complaints in a remote environment. Key responsibilities Provide ongoing support to students and parents, addressing inquiries and resolving issues throughout the learning journey Monitor student progress and assist with course scheduling and academic support services Handle parent feedback and collaborate with internal teams to implement solutions and enhance customer relationships Required qualifications Previous experience in customer service, customer success, or education support roles Strong problem-solving skills and ability to manage urgent situations calmly Highly organized and detail-oriented, capable of multitasking in a fast-paced environment Tech-savvy and comfortable using various communication tools and internal systems Fluency in Mandarin and proficiency in English communication
Mandarin Customer Success Specialist in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.