Managing Attorney and Director of Client Service Delivery

ManagingAttorneyandDirectorofClientServiceDelivery

About Equinox

At Equinox Business Law Group, we believe business leaders deserve the same strategic legal advantages as large corporations. We help entrepreneurs move forward with confidence by providingpractical,business-focusedlegalcounselthroughourFractionalGeneralCounselmodel.

Wearenotatraditionallawfirm.Weareagrowth-oriented,technology-forwardprofessional

servicesorganizationcommittedtohelpingclientsmakebetterbusinessdecisions,managerisk intelligently, and achieve their goals.

Ourteamoperatesaccordingtothreecorevalues:

BusinessFirst –Weunderstandthebusinessbehindthelegalissueandfocusondeliveringvalue, not just legal analysis.

DealMakers –Wemoveworkforwardthroughcollaboration,problemsolving,respect,and accountability. We do not operate in silos.

Intentional –Wedowhatwesaywewilldo.Wecommunicateclearly,followthrough,andtake ownership of outcomes.

Ifyouenjoyhelpingbusinessesgrow,buildingsystems,leadingpeople,andimprovinghowlegal services are delivered, this may be an exceptional opportunity.

PositionSummary

TheManagingAttorneyservesastheoperationalandprofessionalleaderofEquinox'sClient Services Department.

This individual is responsible for the overall success of client service delivery, including legal quality, client experience, attorney development, project management integration, resource planning, contractor oversight, utilization management, profitability, capacity planning, and continuous improvement.

The primary role of the Managing Attorney is leadership and management of the Client Services team,bothemployeesandcontractors,toassuretheyareworkingontherightprojectsandtasks based on skills, experience, and level to meet target metrics and assuring high quality workproduct.Inaddition,theManagingAttorneywillperformdirectclientfacingworkwithatargetof 50% utilized in this area.

The Managing Attorneyworks closely with the Visionary, Integrator, and Operations team to ensurethatEquinoxdeliversexceptionalclientoutcomeswhilebuildingascalableandprofitable business model.

Whilethispositionmaintainsalimitedclientportfolio,successismeasuredprimarilythroughthe performance, effectiveness, and growth of the Client Services organization.

KeyAreasofResponsibility

ClientServiceDeliveryLeadership

• LeadtheoverallClientServicesfunction.
• Ensurelegalservicesaredeliveredconsistently,efficiently,andinalignmentwithclientexpectations.
• Monitorclientsatisfactionandidentifyopportunitiestoimprovetheclientexperience.
• Partnerwithsales,legal,projectmanagement,andoperationsteamstocreateaseamless client journey.
• Serveasastrategicadvisoroncomplexclientmattersandhigh-valueclientrelationships.
• ChampionEquinox'sBusinessFirstphilosophyinallclientinteractions.

PeopleLeadership,Coaching,andAccountability

• Lead,mentor,anddevelopattorneys,paralegals,projectmanagementprofessionals,andcontractors.
• Establishclearexpectationsandperformancestandards.
• Conductregularcoaching,feedback,anddevelopmentdiscussions.
• Createcareerdevelopmentpathwaysandtraininginitiatives.
• Fosteracultureofaccountability,ownership,collaboration,andexcellence.
• Addressperformanceconcernspromptlyandconstructively.
• Buildfutureleaderswithintheorganization.

CapacityPlanningandResourceManagement

• Ownteamcapacityplanningandworkloadbalancing.
• Evaluatestaffingneedsandhiringpriorities.
• Ensureworkisassignedtotheteammemberbestequippedtodelivervaluewhilemaintainingefficiencyandprofitability.

• Manageclientservicesteammembers’utilization,earnedvalue,matterprofitability,and service delivery metrics.
• Monitorbottlenecks,workloadimbalances,andgrowthconstraints.
• Leadprojectmanagementtoproactivelyallocateresourcesandforecastfutureneeds.

ContractorandVendorManagement

• Recruit,onboard,manage,andevaluatecontractattorneysandlegalprofessionals.
• Developscalablecontractorutilizationmodels.
• Establishperformanceexpectationsandqualitystandards.
• Assesscapacityrequirementsanddeterminewhencontractorsupportisappropriate.
• EnsureoutsideresourcesalignwithEquinoxservicestandardsandculture.

ProjectManagement

• Leadprojectmanagementtoensureprojectsremainontime,onbudget,andproperlyscoped.
• Supportthecontinuedevolutionoflegalprojectmanagementsystemsandworkflows.
• Monitorservicedeliverymetricsandprojecthealthindicators.
• Participateindevelopmentofdashboards,reporting,andvisibilitysystems.
• Continuouslyrefineprocesses to improve efficiency, consistency, and client outcomes.

QualityandRiskManagement

• Establishandenforcelegalqualitystandards.
• Conductqualityreviewsandprovidesubstantivefeedback.
• Identifytrainingopportunitiesbasedonrecurringissuesorqualitytrends.
• Promoteconsistencyinlegalworkproduct,clientcommunication,andservicedelivery.
• Supportdevelopmentoftemplates,knowledgemanagementtools,andbestpractices.

InnovationandContinuousImprovement

• Identifyopportunitiestoimprovesystems,workflows,andclientdeliverymodels.
• Championtechnologyadoptionandprocessinnovation.
• SupportimplementationofAI,automation,andlegaloperationstoolswhereappropriate.
• Usedataandmetricstodrivebetterdecisionsandbetterclientoutcomes.
• Fosteracultureoflearning,adaptability,andcontinuousimprovement.

LeadershipTeamParticipation

• ServeasamemberoftheLeadershipTeam.
• Contributetostrategicplanning,annualgoals,andEOSinitiatives.
• HelpalignClientServiceswithoverallfirmobjectives.

• Participateindepartmentalplanning,organizationaldesign,andgrowthinitiatives.
• ModelleadershipbehaviorsconsistentwithEquinoxcultureandvalues.

SuccessProfile

Theidealcandidateisnotsimplyanexcellentlawyer;theyareabusiness-mindedleaderwho understands how to build and manage a professional services organization.

Theyare :

• Asystemsthinkerwhoseesconnectionsacrosspeople,process,technology,andclientexperience.
• Acoachwhoenjoysdevelopingothers.
• Astrongoperatorwhounderstandscapacity,utilization,andprofitability.
• Comfortablemakingdifficultdecisionsandholdingpeopleaccountable.
• Curiousabouttechnology,innovation,andbetterwaysofworking.
• Highlycollaborativeandemotionallyintelligent.
• Comfortablewithambiguity,growth,andchange.
• Abletobalancestrategicthinkingwithoperationalexecution.

Qualifications

• J.D.fromanaccreditedlawschool.
• ActiveWashingtonStateBarlicensepreferred.
• 10+yearspracticingbusinesslawspecificallyintheareasofcorporategovernance, contracts, and employment.
• 5+yearsleadingattorneysandprofessionalservice teams.
• Demonstratedexperiencemanagingpeople,capacity,andresources.
• Experiencewithlegaloperations,projectmanagement,orprofessionalservicesmanagement.
• Strongunderstandingofbusinessfinancialmetrics,includingutilization,profitability, leverage, and budgeting.
• Experienceworkingwithtechnologyplatforms,workflowtools,andprocessimprovementinitiatives.
• Strongcommunication,coaching,andleadershipskills.

Thispositionoperatesinaprofessional,collaborative,andfast-pacedenvironment.Thisisnota traditionallawfirmmanagementposition.TheManagingAttorneyandDirectorofClientService Delivery serves as a key leader in building a scalable, client-focused, technology-enabled professional services organization.

WhyEquinox?

AtEquinox,youwillhavetheopportunityto:

• Influencethestrategicdirectionofthefirm.
• Helpshapethefutureoflegalservicedelivery.
• Developandmentorexceptionalprofessionals.
• Partnerwithbusinessownersandexecutivesonmeaningfulwork.
• Buildsystemsandprocessesthatcreatelastingimpact.
• ContributetoaculturegroundedinBusinessFirst,DealMakers,andIntentional.

Ifyouareabusiness-mindedattorneywhoenjoysleadingpeople,improvingsystems,andhelping organizations grow, we would love to meet you.

Compensation&Benefits

Salary : $175,000-$210,000 annually, depending on experience, leadership background, demonstratedoperationalexcellence,businessdevelopmentcapabilities,andoverallfit.

Bonus :Profitsharingbonusbasedonachievementoffirm-widemetrics

Location :Seattlemetroarea;hybridworkenvironment

Benefits :

• Medical,dental,andvisioninsurance
• Generouspaidvacation/sickleave
• Paidholidays
• Professionallicensingandbardues
• Continuinglegaleducation(CLE)reimbursement
• Professionaldevelopmentandleadershiptraining
• Flexibleworkarrangements
• Retirementplanparticipation

Benefitsaresubjecttochangeandaregovernedbythefirm'sbenefitplansandpolicies.