Manager, Warranty - System Operations

Job DescriptionIn collaboration with Field and Project Sales Leadership and under the supervision of the Director of System Operations, this position is primarily responsible for the oversight, strategic planning, personnel management and the day-to-day administration of ACCO's warranty program.Supervises:System Operations and/or Service personnel engaged in warranty workEssential Duties & Responsibilities:Lead and oversee all warranty related activities to ensure standards, productivity and professionalism are met in an effort to achieve company goals.Operations Assist warranty execution personnel with: Resource managementExecution strategies and schedulingMonitoring/Managing third party subcontractors performing warranty activitiesImplementation of Warranty Call and RMA ProceduresManaging the warranty database and closing out calls.Help to provide resolution of issues, challenges and obstaclesExecution of QA/QC protocolsImplementation of Safety Department's protocolsImplementation of Acco policies and proceduresDeveloping relationships with internal and external stakeholdersInvestigating latent defects and/or design deficiencies with ACCO Project Management, Suppliers, Subcontractors, Engineering, and Field Personnel to bring issues to a close.Objectively define problems, investigates cause, gather information, and develop solutions to get systems functioning as designed.Act as the liaison between Project Managers, Engineers, General Contractors, Field Personnel, Property Managers and Building Owners.Attend job walks with or for Project Sales to provide warranty technical supportAttend pre-bid & post-bid interviews as requestedReview warranty bid estimatesReview project documents to ensure warranty requirements have been metAssignment of field supervision and labor to warranty projectsContinuous evaluation of all personnel to ensure performance is at the highest levelMonitor and advise on quality control measures to ensure high-quality output at or above industry standardsEvaluate and advise on means and methods of continuous improvement to increase efficiency and meet project goalsCoordinate and assist with problem solving strategies with the PM and assigned supervision when issues rise beyond the scope or understanding/capability of the project supervision assigned.Other tasks and duties as assigned by the department manager and/or upper managementStrategic Planning Understand and support the strategic plan and corporate visionEnsure adoption and implementation of standard processes and procedures to achieve high level quality, productivity and efficiency across field operationsIdentify, assess, and mitigate risks associated with warranty work (ie: installations, materials, equipment, personnel, technical/sensitive facilities, etc)Ensure safety measures are up-to-date and communicated effectively to all field personnel in an effort to mitigate risk and reduce liabilityPersonnel Management Adhere to and promote company policiesInstill a culture of accountability, integrity, ethics, and respect within the departmentMentor, train and develop top performing personnel (succession planning) to meet current and future business needs and avoid any gaps in strong warranty support.Coordinate labor requests with the local union labor hallsCollaboration Create and foster collaborative relationships among leadership teams across varying departments and locationsParticipate in cross-functional initiatives and projects to meet company growth objectivesCollaborate with other Supervisors and share experience to develop best practices, align processes, and leverage resourcesPosition Requirements:(Skills, Work Experience, Education, Certifications, Licenses, etc.)Strong industry knowledgeExcellent leadership skills including honesty, integrity, patience, empathy, and a strong work ethicEffective communicator at all levels of the businessExperience and deep understanding of mechanical and plumbing systems (pipe fitting, process piping, plumbing, sheet metal, electrical and controls) and general fabrication practices12+ years of experience in Construction leading projects including 5 years of experience with equipment start up and repair.Experience with the various business and corporate software technologies ACCO currently utilizes MS Office: Word, Excel, ProjectGoogle Workspace: Docs, Gmail, Sheets, FormsOthers: Adobe, ProCore, Bluebeam, BoxProficient in English.Valid driver's license and a clean driving recordSkilled in reading and interpreting plans and specificationsKnowledge of: Local quality, occupational safety, and health regulations for construction job sitesAdditional Skills/Abilities Preferred, but Not Required:Degree or certification in construction management, engineering, or architectureExperience in remote training software and technologies used within best-in-class organizationsSoftware experience: CRM/PM Platforms: BidtracerCollaboration: Smartsheet, PlanGridDesign/Detailing: Autodesk AEC Collection (Revit, AutoCAD, Assemble, Navisworks)System Ops: Building StartTrimbleProficient in SpanishACCO Competencies:Proactivity/Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision.Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.Motivation/Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals, takes responsibility, and shows personal humility.Technical Curiosity/Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.Insight: The ability to gather and make sense of information that suggests new possibilities.Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.People Skills: Is approachable and gains the mutual trust and respect of others. Understands people's strengths & weaknesses and actively seeks to understand others perspectives.Communication: Fosters open, honest, candid and respectful communication.

Effectively assesses, defines and communicates issues in a timely manner, both written and verbal.Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.Big Picture: Understands and contributes to organizations' short- and long-term business strategy. On a personal level has independently developed a vision for short- andlong-term career success.Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.Execution: Effectively takes a vision and translates into action by including the rightpeople. Identify and remove barriers, when possible to achieve results.

Demonstratesappropriate compromise, effective time management, prioritization practices and holds team members (including themselves) accountable for their performance/conduct.Professionalism: Respectfully observes and challenges the status quo with intent forimprovement. Is able to take direction, accept feedback, and take full responsibility for his/