Lucas Tree Experts, a leader in the tree care industry, is looking for a highly motivated, experienced, safety focused individual to join our team as an Operations Manager in the Merrimack Valley (NH/MA). This leadership role is directly accountable for safety performance, profitability, staffing and customer relationship management.
The ideal candidate will bring 5+ years' experience in Vegetation Management with at least 2+ years in a supervisory or management role. A strong commitment to workplace safety and the ability to foster a safety-first culture across all levels of the team. Effective leadership and communication skills with a focus on integrity, initiative, and customer service. The candidate must be a self-starter with a positive attitude and willingness to go above and beyond to ensure operational success and proven experience in operational management leading teams of 75 people or more.
Duties
- Safety: Promote and maintain a strong safety culture. Ensure all operations align with safety regulations and best practices.
- Staffing: Recruit, train, retain, and, when necessary, manage terminations to build a skilled, safe, and productive workforce.
- Training: Provide hands-on leadership and oversight of training and employee development programs.
- Logistics: Optimize equipment usage and allocation, manage inventories, minimize downtime, and recommend equipment procurement as needed.
- Profitability: Drive operational efficiency and profitability. Prepare accurate bids for future work and develop strong customer partnerships.
- Sales & Customer Relations: Build and maintain strong customer relationships through proactive communication and service delivery.
- Budgeting & Forecasting: Develop and manage annual sales and operational budgets with detailed monthly breakdowns.
- Collaboration: Participate in regular team meetings and strategy sessions to align with broader company goals.
- Technology: Proficient in Microsoft Office (Excel, Word, PowerPoint) and familiar with industry tools (telematics, satellite imagery, GPS coordination, file sharing, scheduling software, etc.).
- Planning: Balance short-term daily and weekly goals with long-term strategic planning.
- Teamwork: Lead and motivate crews, while also working cross-functionally with other departments and divisions to support company-wide success.
Licensing requirements: clean & valid driver's license, NH & MA pesticide licenses, and Certified Tree Safety Professional (CTSP) certification. Required: Willingness and ability to obtain these certifications if not already held.
Compensation & Benefits Package
- Bonus Potential
- PTO
- Paid Holidays
- Medical, Dental, Disability and Life insurance
- 401k w/Company match
- Free & Confidential Employee Assistance Program
- Company vehicle with fuel card, computer, phone, and company credit card for expenses
- Company Management Training Program and Education Assistance Program
Why Join Lucas Tree?
We are committed to excellence, safety, and providing opportunities for growth. You will join a company that values leadership, innovation, and making a real impact on the communities we serve.
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This position is listed as full time and onsite.