Manager, Underwriting (Consumer Loans Underwriting Analytics)

Underwriting Branch ManagerTo plan, direct and manage the multi-function operations of the Underwriting branch, including origination and extension of credit, while monitoring credit risk levels and member experience for the portfolio. Monitor the performance of processing systems to ensure correct application of NFCU's credit policies. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals.

Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.ResponsibilitiesDevelop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectivesManage and direct operations to ensure targets, service level agreements and corporate objectives are metOversee development of benchmarking and trend analysis to drive continuous improvement and elevate service performance, increase member experience quality, manage expenses, minimize financial risk, and maintain high operational efficiencyIdentify and resolve operational and performance gaps and obstacles; implement changes and improvementsMonitor work environment and direct allocation of resources to ensure adequate staffing to meet production, member service standards, and technology enhancementsCollaborate with Credit Policy and other business units and Compliance to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutionsServe as member of the Credit Committee to establish guidelines and decision lines of credit, increases, renewals, reinstatements, and member appealsManage and coordinate activities with other teams and Lending to execute competitive analysis, tracking and market analysis, surveys, etc.Oversee quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and proceduresOversee when appropriate and/or serve as liaison to internal/external auditors; review and implement recommended/approved procedural changesMaintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and proceduresMonitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination, and coordinate changes with affected branches/divisionsDevelop and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume and/or management requestCollaborate with internal business partners to analyze portfolio and implement relevant policies and proceduresLead change management efforts, cross-functional initiatives and department/organization projectsMaintain thorough knowledge of department automated systems, business processes, markets, financial services industry, trends, products and servicesProvide forward thinking expertise in current and emerging trends, technologies and practicesProvide overall leadership to large strategic projects and/or programs; ensure effective management of projects from inception through implementationAssess training and development needs for staff; evaluate training programs to ascertain effectivenessOversee the preparation of reports and presentations for senior managementPerform supervisory/managerial responsibilitiesEnsure adequate/skilled staffing; select employeesEstablish performance goals and prioritiesPrepare, conduct and review performance appraisalsDevelop, mentor and counsel staffProvide input and/or prepare budget requirements for Annual Financial Plan (AFP)Ensure section/branch goals and objectives align with division/department strategyEnsure efficiency of operationsLeadership Level - Supervise daily activitiesPerform other duties as assignedQualificationsExpert knowledge of applicable federal and state laws, rules, and regulations (e.g., Fair Credit Reporting Act, Equal Credit Reporting Act, NCUA, CFPB, BSA, etc.)Extensive progressively responsible experience leading and managing a multi-functional credit card lending operation in a large financial institution, including operational and regulatory risks and controlsAdvanced knowledge of banking/financial industry trends, products and servicesAdvanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modelingExpert organizational, planning and time management skillsExtensive experience in supervising and leading employeesExtensive experience in managing multiple priorities independently and/or in a team environment to achieve goalsExpert verbal and written communication skillsAdvanced database, word processing, spreadsheet, and presentation software skillsExpert knowledge of credit card products, services, processes, and proceduresExpert skill in producing desired results and achieving goals and objectivesExpert skill interacting tactfully and effectively in difficult situationsExpert skill interacting with staff, management, vendors and members diplomatically and tactfullyExpert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementationExpert skill exercising initiative and using good judgment to make sound decisionsExpert skill using innovative thinking to solve problems and facilitate the decision making processExpert skill identifying and analyzing business requirements and recommending solutionsExpert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationshipsExpert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomesBachelor's degree in Finance, Business Administration, or related field or an equivalent combination of education, training, and experienceDesired QualificationsAdvanced knowledge of NFCU credit card operationsAdvanced knowledge of NFCU policies, procedures, products, and servicesMaster's degree in Finance, Business AdministrationAdditional InformationHours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA Heritage Oaks Drive, Pensacola, FL 32526