- Lead and develop the LBS Technology Finance Function Support team, providing direction, coaching, workload prioritization, and performance management while fostering a culture of accountability and continuous improvement.
- Oversee day-to-day production support for Oracle Fusion Finance applications, ensuring timely resolution of system issues, service requests, and production incidents while maintaining operational stability.
- Partner closely with Finance leadership, Finance Operations, IT, and facility stakeholders to understand business needs, prioritize work, and deliver technology solutions that support organizational objectives.
- Manage and prioritize enhancement requests, balancing operational support with strategic initiatives, system optimization efforts, and long‑term Finance transformation goals.
- Serve as the primary liaison for Finance application vendors and managed service partners, overseeing vendor performance, coordinating escalations, and ensuring successful service delivery.
- Lead application testing efforts for system upgrades, patches, enhancements, and new functionality, ensuring thorough validation and minimal disruption to business operations.
- Collaborate with Release Management, Data & Integration teams, and Finance stakeholders to support seamless application deployments and enterprise‑wide technology initiatives.
- Support Oracle Fusion Finance optimization efforts across General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and related financial modules.
- Partner with Finance and technical teams to maintain application configuration, security, data integrity, and system performance while ensuring alignment with business requirements.
- Drive continuous process improvement by identifying automation opportunities, streamlining support processes, and implementing best practices that improve efficiency and user experience.
- Lead and support strategic Finance initiatives, including ERP optimization, Finance transformation projects, Oracle EPM (FCCS/ARCS) support, AI‑enabled Accounts Payable initiatives, payment modernization efforts, and future enterprise implementations.
- Build strong relationships with business leaders and stakeholders by providing consultative guidance, communicating effectively, and influencing decisions across cross‑functional teams.
- Develop and deliver end‑user training, documentation, and knowledge‑sharing materials to improve system adoption and support effectiveness.
- Ensure compliance with organizational policies, security standards, healthcare regulations, and internal governance requirements.
- Monitor support metrics, identify trends, and implement improvements that enhance service quality, system reliability, and customer satisfaction.
Requirements
- 8+ years of experience supporting enterprise Finance applications, ERP systems, Finance technology, Oracle applications, or related information technology functions.
- 3+ years of leadership experience managing technical teams, assigning work, coaching employees, and driving team performance.
- Strong functional knowledge of Oracle Fusion Finance or a comparable enterprise ERP platform supporting financial operations.
- Experience supporting Finance business processes, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and related financial workflows.
- Experience managing production support environments, troubleshooting complex application issues, and maintaining system stability.
- Demonstrated experience partnering with Finance business leaders to translate operational needs into technology solutions.
- Experience leading application testing, system upgrades, releases, enhancements, and implementation activities.
- Experience managing vendor relationships, support partners, and service escalations.
- Proven ability to manage multiple priorities while balancing operational support with strategic project delivery.
- Strong communication, collaboration, stakeholder management, and relationship‑building skills.
Core Competencies
Demonstrates extensive experience in managing Oracle Fusion Finance applications and ERP systems, with a strong focus on enhancing financial operations and driving continuous improvement. Proven ability to lead technical teams, manage vendor relationships, and deliver technology solutions that align with business objectives.
Highest‑signal resume keywords
- Oracle Fusion Finance Expertise
- Leadership in Technical Team Management
- Production Support Management
- Finance Business Process Knowledge
- Vendor Relationship Management
ATS Optimization Keywords
Hard Skills
- Oracle Fusion Finance
- ERP Systems
- Application Testing
- System Upgrades
- Troubleshooting
- Data Integrity Management
- Process Improvement
- Automation Opportunities
- Financial Workflows
- Service Delivery
Soft Skills
- Communication
- Collaboration
- Stakeholder Management
- Relationship Building
- Coaching
Industry Keywords
- Finance Technology
- Healthcare Regulations
- Operational Stability
- Continuous Improvement
- Governance Requirements
Tools & Technologies
- Oracle EPM
- AI‑Enabled Accounts Payable
- Release Management
- Data & Integration Tools