Manager, Site Reliability Engineering

About the Job

Shell Recharge Solutions is a leader in delivering the new electric mobility future through innovative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology connects EV infrastructure solutions with public and private charging needs in a safer, cleaner, and smarter way. Headquartered in Los Angeles, CA, the company’s global footprint spans across three continents with deployments in 13 different countries.

We are looking for a Manager of Site Reliability Engineering to join our team. The role requires a highly engaged leader who is obsessed with software engineering, reliability, monitoring, and incident management, and who can develop a world‑class Site Reliability team. While this is a management position, the ideal candidate will also be able to lead by example when necessary and will have a strong influence on the design and architecture across the enterprise.

What You Will Do

• Help staff and lead a team of enthusiastic, highly motivated SREs to enhance our posture on monitoring and observability.
• Participate in ground‑up infrastructure design and planning for all future products and services.
• Apply an "everything‑as‑code" philosophy across configuration, infrastructure, and orchestration methodologies to ensure our production systems are fault tolerant and resilient.
• Implement a Test Driven Development approach for the Site Reliability organization.
• Work with product development teams to define and implement enhanced monitoring and logging solutions to improve observability and enable Service‑Level Objectives, ensuring a world‑class customer experience.
• Be part of an on‑call rotation and act as incident commander to assist in resolving incidents.
• Host blameless post‑mortems to share learnings, discover gaps, embrace transparency, and improve reliability across our services.
• Design and implement improvements to existing systems after reviewing past incidents and employ your systems knowledge to triage problems and tune resource usage.

Who We’re Looking For

• Bachelor’s Degree in Computer Science or Engineering.
• 5+ years’ recent experience managing direct reports, resulting in strong people‑management skills with a proven ability to hire, coach, and grow talent within your team(s).
• Must understand what the "Golden Signals" are, why they matter, and how to properly leverage tooling to measure them.
• AWS Professional Certification or demonstrable similar experience.
• Advanced proficiency in any of the following: Java, Go, C#/C++, Python.
• Advanced knowledge in database, queries, and performance optimization.
• Advanced proficiency with IAC/CM tools (Terraform, Cloud Formation, Ansible, Chef, Puppet, Salt).
• Advanced proficiency with containers and related technologies such as Docker, Podman, Swarm, Kubernetes in a production environment.
• Expertise in networking, protocols, servers, storage systems, and the Linux operating system.

What We Offer

• A work environment that allows you to work with and learn from some of the best and brightest in this emerging industry.
• The ability to make a difference in a world that needs our technology to help reduce carbon emissions and enable a more sustainable energy future through electric‑vehicle charging software, services, and infrastructure.
• The freedom to learn, suggest, and implement innovative new ideas applied to our systems, processes, programs, and technologies.
• Daily ownership of your role in a challenging, high‑growth environment.
• A casual work environment and culture that support work‑life ‘fit’, enabling you to fit life into your work and work into your life, i.e., flexible scheduling, virtualization options, and a generous holiday package.
• Well‑being programs that enable you to thrive, e.g., investment in ergonomics, healthy snacks in the workplace, and a completely subsidized onsite gym program.
• Competitive pay and benefits programs designed to enable you to thrive inside and outside of work.
• Participation in Shell Recharge Solutions’ performance and rewards bonus program.
• Best‑in‑class medical benefits for employees (medical, dental, vision) and a 401(k) program supporting financial well‑being.
• Innovative Paid Time Off Program.
• 9/80 Flex Work schedule.
• A collaborative, progressive headquarters location at the ROW Downtown Los Angeles with fully subsidized onsite parking and access to unique food and beverage experiences.

AAP/EEO Statement

Shell Recharge Solutions is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Shell Recharge Solutions are based on business needs, job requirements, and individual qualifications, without regard to race, color, creed, religion or belief, gender, age, sexual orientation, national origin, disability, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Shell Recharge Solutions will not tolerate discrimination or harassment based on any of these characteristics.

E‑Verify Employer

Shell Recharge Solutions participates in E‑Verify. As an employer, we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization.