Manager, Service Reliability Engineering

About the Role

As a part of Sony Computer Entertainment, the Gaming, Developer, & Future Technology Group (GDFT) is leading the cloud gaming revolution, putting console‑quality video games on any device, from TVs to consoles to mobile devices and beyond.

The Service Reliability Engineering team plays a significant role in delivering on the promise of a great cloud gaming experience to our customers. We influence design and operational decisions towards the overall stability of the gaming service.

As an SRE, you will provide technical guidance and influence decisions about the software engineering process as well as provide guidance in operational processes. In this leadership role you will be influencing the outcome of Service Delivery and software automation engineering.

Responsibilities

• Build and manage a team of engineers across many time zones who work to analyze and maintain service stability by documenting policies in a 24/7/365 operation.
• Own the day‑to‑day health, uptime and reliability of all networks, servers, storage, and ancillary infrastructure to fulfill the mission of unyielding site stewardship.
• Work closely with multi‑functional teams collaborating on negotiating requirements, specifications, schedules, quality, and technical acceptance criteria.
• Work closely with Project Management, Operational and Engineering peers to develop innovative technical solutions that meet FTG's needs with respect to functionality, performance, scalability, and reliability.
• Identify tactical issues and emerging areas of concern.
• Develop reports and feedback to inform technical solutions that meet design needs.

Requirements

• BS in Computer Science or equivalent experience required.
• Proven experience managing an operations organization in a 24/7 global infrastructure as well as a record of individual technical achievements.
• Strong background in Internet service deployments and a deep understanding of Linux and Internet technologies.
• A natural team leader who can motivate and encourage personal advancement.
• Excellent project management skills and the ability to work in a fast‑paced and hectic work environment.
• Capable of technical deep dives into code, networking, systems, and storage with very experienced engineers.
• Capable of leading a discussion with executive management.
• Demonstrated experience in network and large‑scale Linux system troubleshooting and maintenance practices.
• Must be willing to travel to domestic and international datacenters and office locations.

Benefits and Compensation

At SIE, compensation is based on market benchmarking, geographic location, and individual factors. The base pay range for this role is $184,600 - $277,000 USD. The role is eligible for SIE's top-tier benefits package, including medical, dental, vision, matching 401(k), paid time off, wellness program, employee discounts for Sony products, and may also include a bonus package.

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.