Salesforce And Data Architecture ManagerAre you an expert in Salesforce with a proven track record of building unified CRM ecosystems? Do you have a passion for driving Salesforce adoption and education to enhance business and customer interactions?ARAG is looking for a Manager, Salesforce and Data Architecture! In this role, you will be ARAG’s Salesforce champion, recommending improvements and new features.
Enjoy a flexible schedule, hybrid work environment, casual dress code, collaborative culture, and a beautiful workspace!Essential Duties And ResponsibilitiesSalesforce & Data StrategyLeads vision and strategy of ARAG’s Salesforce systems, guiding optimal architecture and data models for an integrated technical solutions to advance both homegrown and Salesforce.com platformsDrives implementation of Salesforce enhancements to meet emerging business needs, including automation, personalized workflows, and predictive intelligenceMaintains a deep understanding of ARAG’s audiences, processes, systems and tools to identify gaps and recommend future state Salesforce capabilitiesCreates and maintains comprehensive Salesforce documentation of business requirements, processes, architecture standards and trainingWorks with data stakeholders to maintain application data flows, enhances data collection methods and creates data integrity plans for all audiencesOversees the development and maintenance of data models and data integration processesServes as liaison between business and development teams to ensure high-level business and user requirements are translated into functional technical requirementsCoordinates and maintains integrations with internal and external data sources and applicationsConducts quality assurance (QA), testing and troubleshooting exercises to ensure dependability and consistency of data and processesEstablishes metrics and methods for tracking data quality, completeness, redundancy, and improvementsMonitors Salesforce.com system releases and Salesforce Community, sharing developments with stakeholders and makes recommendations for new feature adoptionManages Salesforce.com, consulting, and other 3rd party application vendor relationshipsActs as evangelist of Salesforce best practices, data standards and integrations to heighten ARAG’s Salesforce maturityCollaborates with data analysts and business intelligence teams to deliver actionable insights.Ensures compliance with data privacy regulations and best practicesPrepares and manages team objectives, plan, priorities and budgetProvides thought leadership, keeping pulse on trends and technology and proactively bring opportunities to the organization for considerationServes as a change agent to drive organizational transformation, creative ideation and innovationServe as a positive role model by representing ARAG at its bestOther duties as assignedPeople ManagementManages Salesforce Administrator and Data Development team membersCollaboratively set goals and expectations, ensuring continued personal and professional development, celebrating successes, and providing constructive feedbackPartners with Salesforce team members to provide guidance on Salesforce principles, ensuring efforts align with company, stakeholder and end user prioritiesPartners with Data Development team members to provide guidance and oversight on data modeling and mapping for all data structures at ARAGMentors team members through the creation of innovative and impactful solutions, keeping dependencies, integrations and scope top of mindChampions continuous learning, ensuring team members acquire specialized skills and capabilities to deliver the next generation of system functionalityQualificationsKnowledgeProven experience managing and developing othersExpert knowledge of Salesforce system and data structures, specifically Financial Services Cloud and the Insurance Data ModelStrong knowledge of Salesforce data architectureRobust understanding of existing and emerging CRM trends, best practices, third party applications and API capabilitiesKnowledge of agile development methodology and project management toolsWorking knowledge of internal and external digital asset capabilities (i.e. Marketing Cloud platform)Experience with vendor management and contract negotiationsSkillsAbility to deliver a short-term and long-term Salesforce and data vision that encompasses both customer and business needsAbility to conduct proof of concepts.Proficiency in data modeling, SQL, and SOQLAbility to manage and hold accountable dynamic team members with varying disciplines and skill levelsAbility to think beyond “what is” and ask “what could be?”Ability to take initiative and advocate for purposeful change and constant improvement that sets ARAG apart from the restStrong problem-solving and analytical skills to gather and analyze data, identify and interpret trends, create solutions to solve complex challenges and make data driven decisionsInterpersonal skills to collaborate, educate and gain buy-in across multiple functions and levels of the organizationHighly organized with ability to effectively self-manage workload across multiple project teams, prioritizing based on highest impact workAbility to troubleshoot and resolve issues at both a strategic and tactical levelAbility to effectively operate and remain positive in a fast-paced, ever-changing environmentStrong written and verbal communication skills with ability to clearly articulate and present complex concepts to varying audiencesWillingness to maintain a “fail fast, move forward” mindsetEducationFour year college degree in marketing, business, computer science or related field from an accredited college or university or equivalent experience.Experience7+ years of experience with CRM systems, Salesforce Financial Services Cloud preferred. 3+ years of management experience preferred.Certifications, Licenses, Associations, etc.Salesforce.com Administrator Certification preferred.PhysicalMinimal travel required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.