Role Overview
We are seeking a talented and driven Manager Solutions Engineering to join our growing North America team. This is a highly visible, client-facing role where you will act as the primary technical expert for our largest strategic enterprise merchants.
Responsibilities
- Lead technical pre-sales discussions, delivering compelling product demonstrations and platform presentations to prospective enterprise merchants.
- Architect elegant and scalable payment solutions tailored to the unique business requirements and technical landscapes of our largest strategic clients.
- Act as the primary technical advisor for our strategic enterprise accounts, partnering closely with the Sales team to drive new revenue and identify upsell/cross-sell opportunities in the post-sale phase.
- Guide merchants through the entire technical integration lifecycle, from initial implementation to a successful go-live, ensuring a seamless and efficient onboarding experience.
- Serve as the voice of the merchant internally, collaborating with Product, Engineering, Financial Partnerships, and Finance teams to solve complex technical challenges and influence the product roadmap.
- Become a subject matter expert on the Checkout.com platform and the broader payments ecosystem.
Qualifications
- A minimum of 5+ years of hands-on experience within the payments industry is essential.
- Exceptional client-facing and communication skills, with a proven ability to build trust and rapport with technical and non-technical stakeholders.
- Deep understanding of API-based integrations, specifically with REST/JSON APIs, and proficiency with related development tools like Postman.
- A natural problem-solver with strong analytical and debugging skills, capable of reproducing, isolating, and clearly explaining technical issues using logs, API responses, and other diagnostic tools.
- The ability to distill complex technical concepts and communicate them effectively to a business audience.
- Highly organized and adaptable, with the ability to thrive in a fast-paced, high-growth environment and effectively manage shifting priorities.
- A strong technical acumen is highly preferred, ideally supported by a degree in Computer Science, Engineering, or a related field.
- Previous experience in a similar role such as a Solutions Engineer, Sales Engineer, or Implementation Engineer is a strong plus.