Sales Application Engineering ManagerBASX Solutions is a market leader in the manufacturing of high-efficiency thermal management equipment for data centers, clean rooms, and commercial & industrial HVAC systems. Committed to innovation and excellence, we are seeking a seasoned and driven Sales Application Engineering Manager to lead our team of Sales Application Engineers (SAEs) and Application Engineers (AEs).This role is critical in supporting pre-sales activities, driving technical customer engagement, and delivering tailored product and solution offerings. Acting as the technical bridge between Sales, Product Management, and Engineering, this team ensures all customer proposals are technically sound and aligned with broader business objectives.
Additionally, the Sales Application Engineering Manager and their team play a key role in setting the stage for project margin performance—an essential factor in the company's overall financial success.Key ResponsibilitiesLead, mentor, and develop a high-performing team of Sales Application Engineers (SAEs) and Application Engineers (AEs)Set clear goals, conduct performance evaluations, and drive continuous improvementStrategically allocate team resources to align with sales priorities and customer demandsDefine and track KPIs and performance metrics to measure team efficiency and effectivenessMonitor and report regularly on team workload, inquiry volume, pipeline status, and win/loss trendsCultivate a culture of technical excellence, customer focus, and accountabilityCollaborate with Technical Sales Managers (TSMs) and manufacturer representatives to understand customer requirements and provide the right technical solutions and/or products to fulfill their needsOversee preparation of proposals, special requests, technical presentations, and product demonstrationsEnsure accurate and timely responses to technical and pricing inquiriesAssist sales representatives in evaluating the feasibility of meeting customer specificationsServe as a key technical liaison throughout the sales processProvide advanced technical consultation to customers and support complex project opportunitiesBuild long-term relationships by understanding customer needs and providing tailored solutionsDevelop deep expertise in BASX's product portfolio, capabilities, and applicationsGather and relay customer feedback to Product Management and EngineeringIdentify and advocate for new product opportunities and enhancements based on market trendsWork closely with Engineering, Product Management, and Marketing to ensure alignment of solutions and messagingSupport Marketing with technical input for collateral, literature, case studies, and other promotional materialsProvide technical support to internal teams, reps, and customers throughout the pre-sales and order fulfillment processGather and interpret engineering data specific to each projectSupport and process change order requests without impacting production schedules or ship datesContribute to post-mortem cost analysis and make recommendations to improve pricing, gross margin strategies, and project deliveryQualificationsEducation and ExperienceBachelor's or Master's degree in Engineering (preferred)7+ years of experience in application engineering and technical sales2+ years of experience managing or leading technical teamsExperience in HVAC, thermal management, data centers, or related fields is strongly preferredSkills and CompetenciesStrong leadership, organizational, and interpersonal skillsExcellent written and verbal communication abilitiesStrong and conflict-resolution skillsProven technical acumen with a strong problem-solving mindsetCustomer-first approach with an ability to align products & solutions with business strategyComfortable in high-pressure environments, with a focus on delivering results Experience with MS Office and CAD software (AutoCAD, Inventor)Ability to read and interpret blueprints, mechanical drawings, and technical documentationWillingness and ability to learn in-house and third-party engineering/design/selection toolsEssential Mental Functions:Communicates effectively in written and spoken form.Possesses excellent interpersonal relationship skills.Exhibits good decision making and analytical problem solving abilities.Demonstrates strong multi-tasking capabilities and organizational skills.Works effectively in a team environment.Works effectively in a fast-paced high-pressure environment.Essential Physical Functions:Lift up to 50lbs.Sit or stand for up to 95 percent of work hours.Periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.Disclaimer:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions.
The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.Benefits and Compensation Summary:Tuition reimbursementPaid time-offPaid holidaysHealthcare insurance & Health Savings AccountsProfit sharing or Annual Incentive Plan BonusPremium 401(k) planPay Range:$111,348.00 - $167,023.00