Manager, Quality Assurance And Automation

Summary

The Manager, Quality Assurance and Automation leads end-to-end quality assurance for clienteling applications and online-to-offline retail capabilities. This hands-on leadership role owns test strategy, execution, automation, team leadership, and quality governance for store technology. The role is based in the Nutley retail lab four days a week.

Responsibilities

• Define QA strategy, plans, estimates, and quality risk reporting for clienteling and omnichannel features.
• Lead lab-based and in-store testing across associate devices, web and mobile applications, and retail workflows.
• Manage and mentor QA engineers, coordinate test execution across global teams, and lead defect triage and release sign-offs.
• Implement and maintain automated testing frameworks, integrate suites into CI/CD pipelines, and use AI-assisted tools to improve testing efficiency.
• Own quality metrics, documentation, release readiness, and testing environment coordination.

Requirements

• Eight or more years of experience across development technologies and test automation frameworks.
• Experience testing retail, clienteling, POS, or commerce applications in a store or lab environment.
• Strong knowledge of functional, regression, integration, performance, and exploratory testing across web and mobile applications.
• Hands-on experience with Selenium, Playwright, or Appium; scripting in Python, Java, or JavaScript; API testing; and CI/CD pipelines.
• Experience managing QA teams, defects, and test cases, with strong communication and stakeholder reporting skills.
• Bachelor's degree and availability to work in the Nutley retail lab four days per week.