To lead and manage end-to-end production support and customer engagement for the LATAM region, the full-time Manager Production Support will ensure high service reliability and customer satisfaction while driving operational excellence remotely. Key Responsibilities Own end-to-end production support delivery for assigned LATAM customers, acting as the primary point of contact for communications and escalations Lead day-to-day production support operations, ensuring adherence to SLAs and KPIs while driving timely resolution of incidents and service requests Establish and strengthen local support capabilities within the LATAM region, building and mentoring a high-performing production support team Required Qualifications 12-14 years of experience in IT/application production support or managed services Proven track record in managing customer-facing support operations in a global environment Strong expertise in ITIL processes including Incident, Problem, and Change Management Experience in leading distributed and cross-regional teams Domain experience in payments or transaction processing systems is highly preferred
Manager Production Support in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.