Manager, Product Support (Fully Remote)

• Lead, coach, and mentor Product Support Specialists with daily guidance and regular feedback.
• Track individual and team performance metrics and turn them into coaching opportunities.

Operational Support:

• Own the Salesforce Service Cloud queue: triage, prioritize, and resolve client requests, bug reports, and implementation support.
• Serve as escalation point, handle calls, and oversee hardware support from troubleshooting to installation validation.

Process & Innovation:

• Keep SOPs and support documentation current while fixing broken processes.
• Use AI tools and dashboards to speed up investigations and shape AI-powered support.

What You’ll Get:

• Competitive compensation, equity, and semiannual reviews.
• Comprehensive medical, dental, vision, and flexible PTO.
• Access to AI tools, training, and paid parental leave.

Inspiren

Inspiren offers a complete connected technology ecosystem for senior living, giving operators visibility and analytics to improve care. You'll join a growing global team united by a shared mission, with a new NYC office focused on collaboration.