Manager, Product Management

Job TitleResponsibilitiesOwn the product strategy and execution for Workflow within the MSP DX platform, enabling clients to complete complex, multi-step servicing activities through a single, streamlined experienceLeverage deep servicing expertise and MSP knowledge to identify manual processes and transform them into scalable workflow-driven solutions delivered through MSP DX and APIsSet the overarching roadmap for Workflow capabilities, balancing near-term client needs with the long-term vision for digital servicing automationDefine and own the MSP DX Workflow strategy, translating client pain points and business objectives into a multi-quarter product roadmapIdentify high-value manual servicing processes and opportunities to consolidate multiple actions into streamlined workflow experiencesPartner with clients, servicing operations, engineering, and product teams to define requirements and priorities for Workflow capabilitiesServe as the servicing subject matter expert, applying end-to-end servicing knowledge to ensure workflow solutions align with operations realitiesDrive API-enabled workflow initiatives that improve efficiency, reduce manual effort, and create consistent servicing experiencesEvaluate current-state servicing processes and recommend automation, orchestration, and optimization opportunities across the servicing lifecycleAct as the primary product voice for Workflow in client engagements, internal leadership forums, and cross-functional planning discussionsManage trade-offs across competing priorities and communicate roadmap decisions clearly to stakeholdersKnowledge and Experience5+ years of mortgage servicing, product management, business analysis or operations transformation experienceStrong understanding of end-to-end mortgage servicing processes and servicing operationsDemonstrated knowledge of MSP functionality and how clients leverage the platform to support servicing activitiesAbility to identify manual processes, operational pain points, and opportunities for workflow automation and digital transformationExperience developing product strategies and roadmaps from concept through deliveryStrong business acumen with the ability to connect workflow capabilities to operation efficiency, client value and business outcomesExcellent communication and stakeholder management skills with the ability to influence across product, technology, and operations teamsPreferred Knowledge and ExperienceDeep familiarity with MSP and related servicing processesExperience with API-driven solutions, workflow orchestration, or servicing automation initiativesUnderstanding of client servicing operating models and common manual workarounds performed outside core systemsExperience leading cross-functional efforts focused on operational efficiency, digital modernization or workflow transformation