We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
The Special Supplemental Benefits team is seeking a Manager, Product Implementation & Operations to support the successful implementation and ongoing operation of Medicare supplemental benefit programs. This role is responsible for coordinating implementation activities, supporting operational readiness, and contributing to operational process improvement efforts across the organization.
This position requires strong organizational skills, attention to detail, analytical thinking, and the ability to manage multiple priorities in a fast-paced environment.
Support the implementation of Medicare supplemental benefit initiatives and product enhancements.
Coordinate implementation activities and monitor project milestones to ensure successful delivery.
Partner with business, operations, technology, compliance, and vendor teams to gather requirements and support implementation planning.
Identify risks, dependencies, and operational impacts associated with product, process, and program changes, escalating concerns as appropriate.
Support operational readiness activities, testing coordination, and implementation validation efforts.
Research, document, and resolve operational issues related to benefit administration and program execution.
Support quality reviews, benefit audits, bid activities, and other operational initiatives.
Analyze operational data and reporting to identify trends, issues, and improvement opportunities.
Assist in the implementation of process improvements and operational best practices.
Ensure benefit administration activities comply with established policies, procedures, and regulatory requirements.
Build and maintain strong partnerships across business, operational, and vendor teams.
Participate in cross-functional meetings and contribute to implementation and operational initiatives.
Demonstrate accountability, ownership, and a commitment to delivering high-quality results.
2-3 years of experience supporting project implementations, business requirements development, reporting, and operational process documentation.
~ Ability to manage multiple priorities and competing deadlines in a fast-paced environment.
~ Proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint, and Teams.
Working knowledge of Medicare regulations, CMS guidance, and benefit administration processes.
Experience collaborating with or supporting vendor management and external partner relationships.
Bachelors degree preferred or equivalent combination of education and relevant work experience.
Full time
Pay Range
54,300.00 - $159,120.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on
Benefits Moments
.
We anticipate the application window for this opening will close on: 11/06/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Manager, Product Implementation & Process Management in annapolis at Unknown Company
This position is listed as full time and onsite.