Manage product and engineering teams to deliver business outcomes through direction, coaching, feedback, technical leadership, and performance management.
Lead delivery of customer-facing web applications, APIs, and digital experience capabilities supporting critical Postpaid Apps (Service Management) initiatives.
Oversee technical vendor relationships for digital experience platforms, web technologies, and supporting tools, driving feature and functionality requests for future product releases.
Evaluate and guide technical solutions involving modern CMS platforms, cloud-native architectures, API integrations, and front-end application frameworks to ensure scalability, security, maintainability, and business value.
Implement continuous improvements in development practices across technical disciplines including Agile delivery, DevOps, application security, quality engineering, web performance optimization, and operational excellence.
Partner with product, architecture, and engineering teams to translate business requirements and high-level solution designs into actionable delivery plans, technical workstreams, and execution priorities.
Maintain awareness of emerging technologies and industry trends related to web development, API integration, digital experience platforms, cloud-native solutions, and AI-enabled customer experiences.
Recruit and hire qualified team members to strengthen product and project teams, including contract staff as needed.
Prioritize work and allocate resources effectively to ensure projects are delivered on time, within scope, and aligned with business objectives.
Conduct regular performance evaluations, provide constructive feedback, establish development goals, and hold team members accountable for results.
Also responsible for other duties/projects as assigned by business management as needed.
Requirements
Bachelor's Degree plus 5 years of related work experience OR Advanced Degree with 3 years of related experience
4-7 years Product Management experience in an agile software product development environment
Knowledge in software with Agile Scrum methodologies and other commonly used tools
Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
Experience with Agile backlog/project management tools
Experience in delivering large and complex business/technology initiatives
Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence
Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest
Strong analytical skills with ability to identify/analyze/ synthesize product use data
Modern CMS and Digital Experience Platforms (Contentful, AEM, Sitecore, Optimizely, WordPress VIP, Sanity, Acquia) (Preferred)
Node.js and Microservices Architectures (Preferred)
Docker and Kubernetes (Preferred)
Web Performance Optimization and Core Web Vitals (Preferred)