- Develop and execute adoption strategies for assigned technologies and the Advisory practice group
- Understand lawyers' and business professionals' workflows, challenges, and priorities
- Identify technology use cases that improve efficiency, quality, consistency, collaboration, and client service
- Support technology adoption through training, communications, coaching, and workflow guidance
- Coordinate change-management activities across product launches, enhancements, and transformation initiatives
- Support responsible use of AI-enabled tools in accordance with firm policies, client obligations, and professional standards
- Develop and deliver practical, use-case-based training through sessions, demonstrations, workshops, coaching, and individual support
- Create user guides, quick-reference materials, workflow documentation, examples, and self-service resources
- Lead or coordinate implementation of assigned technology solutions
- Develop implementation plans covering engagement, testing, communications, training, launch, and post-launch support
- Coordinate cross-functional implementation activities across Practice Solutions, Knowledge Management, Innovation, Technology, Information Security, Risk, Talent Development, and other teams
- Facilitate user testing and workflow validation
- Monitor utilization and address adoption, workflow, or usability issues
- Serve as product owner for an assigned portfolio of legal technology and AI-enabled applications
- Develop and maintain product roadmaps, prioritize requirements and enhancement requests, and manage the product backlog
- Coordinate releases, configuration changes, testing, communications, and training
- Resolve product, integration, performance, and usability issues with internal teams and vendors
- Build trusted relationships with practice leaders, partners, associates, professional support lawyers, and business professionals
- Conduct interviews, workshops, surveys, and workflow reviews to identify needs and opportunities
- Define and monitor adoption and utilization measures
- Provide regular updates and recommendations to the Director, Practice Solutions and relevant stakeholders
- Collaborate with Knowledge Management, Innovation, Data Science, AI Engineering, Technology, Talent Development, IT Training, Risk, Information Security, Privacy, Procurement, Finance, and Legal teams
- Maintain vendor relationships, coordinate vendor support and product updates, and support product evaluations, pilots, renewals, and commercial reviews
- Maintain awareness of developments in legal technology and AI
Requirements
- Bachelor’s degree or equivalent professional experience
- Three or more years of experience in change management, technology adoption, legal technology, training, or a related field
- Experience working in a law firm, legal department, legal technology company, or professional services environment
- Proven ability to guide professionals through technology and workflow change
- Strong stakeholder management, facilitation, training, communication, and project-management skills
- Ability to translate user needs into practical use cases and adoption plans
- Experience leading technology adoption within a law firm or legal environment preferred
- Experience supporting lawyers, practice groups, or geographically distributed teams preferred
- Formal change-management training, such as Prosci or ADKAR preferred
- Familiarity with legal technology and legal workflows preferred
- Experience using feedback and adoption data to improve utilization preferred
Core Competencies
Demonstrates expertise in technology adoption strategies, change management, and training within legal environments, with a focus on enhancing efficiency and collaboration through AI-enabled tools. Proven ability to build relationships and facilitate cross-functional coordination to support implementation and user engagement.
Highest-signal resume keywords
- Change Management
- Technology Adoption
- Stakeholder Management
- Training Development
- Legal Technology
ATS Optimization Keywords
Hard Skills
- Implementation Planning
- Workflow Documentation
- User Testing
- Product Roadmap Development
- Utilization Monitoring
Soft Skills
- Communication
- Facilitation
- Project Management
Certifications & Qualifications
- Prosci
- ADKAR
Industry Keywords
- Legal Workflows
- Professional Services
- Change Management Training
- Technology Solutions
- Cross-Functional Collaboration
Tools & Technologies
- AI-Enabled Tools
- Legal Technology Applications