Manager, People Experience

Location

ShipBob Innovation Center (4779 Hanoverville Rd building 200, Bethlehem, PA 18020)

Role Summary

Manager, People Experience will oversee all aspects of HR practices at ShipBob. You will implement and maintain human resources policies, provide support to departmental managers and employees regarding personnel issues, and maintain personnel records in accordance with regulatory requirements. The position reports directly to the Senior Manager, People Experience and supports the Fulfillment and Operations teams in the East region.

Responsibilities

• Offer consultation, facilitation and resolution strategies for employees on workplace issues.
• Maintain a smooth onboarding and offboarding process for FC employees (approvals, paperwork, E‑Verify, H1B).
• Work with on‑site leadership to ensure safety and well‑being of all employees while ensuring worker compensation and return‑to‑work criteria are met.
• Mediate and resolve employee relations issues; conduct thorough and objective investigations; performance improvement plans; disciplines and terminations when necessary.
• Facilitate and administer performance management plans for fulfillment employees and managers.
• Conduct compliance audits to ensure the company is in regulatory guidelines.
• Encourage and participate in community involvement.
• Create reports, compile and interpret data to steer business outcomes.
• Conduct employee onboarding training and facilitate annual compliance training for hourly and salaried employees.
• Provide training and resources to the on‑site leadership team.
• Assist in managing the open enrollment process within the SIC.
• Ethics enforcement – mitigate potential people and business risks as they arise, such as disciplinary actions. Ensure policies, practices and procedures are administered fairly and consistently and applicable to local, state and federal laws.
• Ensure people managers are trained on internal ShipBob policies and procedures, while maintaining compliance on training about regulatory and legal updates.
• Assist in administering and interpreting employee engagement surveys.
• Ad‑hoc projects.
• Additional duties and responsibilities as necessary.

Qualifications

• Bachelor’s degree in Human Resources or a related business field; or equivalent combination of education and experience required.
• Minimum 6‑8 years of generalist experience required, preferably in a warehousing/manufacturing environment.
• Management experience with direct reports required.
• Bilingual in English/Spanish strongly encouraged.
• SPHR/PHR, SHRM credentials strongly preferred.
• High level of confidentiality and experience handling extremely sensitive information.
• Sound knowledge of employment law and HR practices, with efficient processes to stay on top of constant changes.
• Ability to interpret data, make recommendations and take action utilizing that data.
• Ability to work in a fast‑paced environment and collaborate with all levels of management.
• Solid presentation, speaking, writing and communication skills for a wide range of group sizes.

Benefits & Perks

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package

Salary and Compensation

ShipBob offers a competitive total compensation package with a pay‑for‑performance approach. Base salary range: $110,000 – $120,000. The role also includes eligibility for participation in the company’s discretionary bonus plan in accordance with company policy.

Equal Opportunity Statement

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Information

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.