Manager, Patient Collections

Responsibilities

• Provide leadership and operational support to the Patient Financial Services collections, estimates and accounts receivable functions.
• Oversee the development, implementation, and continuous improvement of patient collection strategies, plans, and programs.
• Ensure timely reimbursement and the prompt collection of all outstanding receivables in accordance with organizational policies.
• Conduct periodic evaluations of accounts to track collection progress and identify trends or issues.
• Develop, implement, and monitor collection policies and procedures to ensure effectiveness and compliance.
• Manage relationships with external vendor collection agencies, ensuring performance standards are met.
• Represent the organization at court garnishment hearings in collaboration with the collection’s attorney.
• Identify current and potential issues impacting revenue cycle performance and recommend corrective actions.
• Collaborate with department staff and senior leadership to resolve outstanding financial matters and improve revenue management.
• Monitor project deliverables to ensure accuracy, quality, and timely completion.
• Maintain strong client and patient relationships by addressing concerns, resolving complaints, and ensuring high-quality customer service.
• Ensure all activities comply with organizational standards, internal policies, and applicable government regulations.
• Partner with cross‑functional departments to support organizational goals and enhance overall revenue cycle performance.
• Supervise, mentor, and evaluate team members to ensure high performance and accountability.
• Lead the recruitment, onboarding, and training of new staff within the department.
• Conduct regular performance reviews and provide coaching to support staff development.
• Develop and refine policies aimed at improving cash flow and reducing outstanding receivables.
• Prepare month‑end financial reports, performance summaries, and ad‑hoc analyses for management review.

Qualifications

• Strong understanding of finance, accounting principles, and revenue cycle operations.
• Knowledge of the healthcare industry, including current trends and regulatory requirements.
• Ability to collect, analyze, and interpret data to support decision making.
• Strong analytical and critical‑thinking abilities.
• Excellent organizational, managerial, and problem‑solving skills.
• High attention to detail and commitment to timely project completion.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple priorities and resolve complex issues.
• Knowledge of modern collection practices, principles, and compliance standards.
• Strong customer service orientation with effective negotiation and persuasion skills.
• Proficiency in mathematical concepts relevant to financial analysis.
• Competence with computer applications such as Microsoft Office Suite, Epic, and other financial software.

Education & Experience

• Bachelor’s degree in finance, accounting, business administration, or a related field is required.
• Minimum of five years of professional experience in finance or accounting.
• At least three years of progressive experience within the healthcare industry, specifically in collections, accounts receivable, or revenue cycle management.

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