Manager, Patient Collections page is loaded## Manager, Patient Collectionslocations: Boulders Chippenhamtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.Join us and become part of a trusted network committed to excellence in orthopedic care.**Duties and Responsibilities*** Provide leadership and operational support to the Patient Financial Services collections, estimates and accounts receivable functions.* Oversee the development, implementation, and continuous improvement of patient collection strategies, plans, and programs.* Ensure timely reimbursement and the prompt collection of all outstanding receivables in accordance with organizational policies.* Conduct periodic evaluations of accounts to track collection progress and identify trends or issues.* Develop, implement, and monitor collection policies and procedures to ensure effectiveness and compliance.* Manage relationships with external vendor collection agencies, ensuring performance standards are met.* Represent the organization at court garnishment hearings in collaboration with the collection’s attorney.* Identify current and potential issues impacting revenue cycle performance and recommend corrective actions.* Collaborate with department staff and senior leadership to resolve outstanding financial matters and improve revenue management.* Monitor project deliverables to ensure accuracy, quality, and timely completion.* Maintain strong client and patient relationships by addressing concerns, resolving complaints, and ensuring high-quality customer service.* Ensure all activities comply with organizational standards, internal policies, and applicable government regulations.* Partner with cross functional‐ departments to support organizational goals and enhance overall revenue cycle performance.* Supervise, mentor, and evaluate team members to ensure high performance and accountability.* Lead the recruitment, onboarding, and training of new staff within the department.* Conduct regular performance reviews and provide coaching to support staff development.* Develop and refine policies aimed at improving cash flow and reducing outstanding receivables.* Prepare month end‐ financial reports, performance summaries, and ad hoc analyses for management review.**Essential Qualifications*** **Knowledge & Skills*** Strong understanding of finance, accounting principles, and revenue cycle operations.* Knowledge of the healthcare industry, including current trends and regulatory requirements.* Ability to collect, analyze, and interpret data to support decision making‐.* Strong analytical and critical thinking‐ abilities.* Excellent organizational, managerial, and problem-solving‐ skills.* High attention to detail and commitment to timely project completion.* Exceptional communication and interpersonal skills.* Ability to manage multiple priorities and resolve complex issues.* Knowledge of modern collection practices, principles, and compliance standards.* Strong customer service orientation with effective negotiation and persuasion skills.* Proficiency in mathematical concepts relevant to financial analysis.* Competence with computer applications such as Microsoft Office Suite, Epic, and other financial software.* **Education and Experience*** Bachelor’s degree in finance, Accounting, Business Administration, or a related field is required.* Minimum of five years of professional experience in finance or accounting.* At least three years of progressive experience within the healthcare industry, specifically in collections, accounts receivable, or revenue cycle management.This organization participates in e-Verify. Esta organización participa en e-Verify.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
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