Manager, Operations Network & Cyber Security

Cybersecurity Operations Manager / Technical Account Manager (TAM) We are seeking an experienced Cybersecurity Operations Manager / Technical Account Manager (TAM) to serve as the onsite liaison among client partners. This 12-month role will lead operational oversight of CrowdStrike services, including implementation, adoption, governance, and daily coordination. The resource will coordinate implementation through steady-state support, serving as the central contact for Falcon Complete, CTEM, Falcon Guardian / AIDR, service reviews, and escalations.

Lead the successful implementation and onboarding of CrowdStrike services. * Establish governance, operational reviews, escalation paths, and service-management processes. * Manage CTEM operations and remediation coordination. * Manage Falcon Guardian / AIDR administration and operating processes. * Assist ICW in maturing security operations and incident-response processes. * CrowdStrike Service Management * Security Operations and GSI Coordination * Coordinate implementation workstreams, dependencies, risks, and delivery with the client as the GSI. * Maintain accountability through documented owners, due dates, actions, and escalations. * Coordinate response and remediation across infrastructure, endpoint, identity, cloud, and application teams.

Coordinate exposure prioritization, remediation, tuning, reporting, and continuous improvement. * Integrate findings into ICW workflows and partner with asset owners to reduce risk.

Maintain a RAID log covering risks, assumptions, issues, and dependencies. * Implementation oversight, deployment coordination, and operational transition plan. * Security-operations governance framework, cadence, RACI, and escalation model. * 10+ years of cybersecurity experience spanning security operations, incident response, threat detection, exposure management, or managed security services. * 5+ years leading enterprise SOC, MDR, incident-response, or managed-security programs. * 3+ years of operational experience with CrowdStrike Falcon technologies, preferably Falcon Complete, Insight, Identity Protection, Exposure Management, Next-Gen SIEM, or Guardian / AIDR. * Experience in a senior client-facing role such as TAM, Security Operations Manager, SOC Manager, Service Delivery Manager, or Cybersecurity Program Manager. * Proven coordination across customers, cybersecurity vendors, and global systems integrators during implementation and operations. * Strong communication skills and the ability to translate technical issues into business impact and clear actions.

CrowdStrike Falcon Complete, Falcon Insight EDR, Falcon Identity Protection, Falcon Exposure Management, Falcon Guardian / AIDR, Falcon Next-Gen SIEM, and Falcon OverWatch. * Security incident response, threat hunting, detection engineering, vulnerability and exposure management, and SOC operations. * ServiceNow and Jira workflows; Microsoft Intune, SCCM, BigFix, or comparable endpoint-deployment tools. * Identity platforms such as Microsoft Entra ID, Active Directory, and Okta. * Cloud environments including Microsoft Azure, Amazon Web Services, or Google Cloud. * Working knowledge of NIST Cybersecurity Framework, MITRE ATT&CK, CIS Controls, ISO/IEC 27001, and ITIL practices. Cybersecurity and Leadership * CISSP - Certified Information Systems Security Professional. * CISM - Certified Information Security Manager. * CCSP - Certified Cloud Security Professional. * Other current CrowdStrike credentials relevant to Falcon Complete, identity, exposure management, or Next-Gen SIEM. Program and Service Management * PMP - Project Management Professional. * ITIL 4 Foundation or advanced ITIL certification. * Microsoft Certified: Security Operations Analyst Associate or Cybersecurity Architect Expert.