Manager - Operations - II

Job Title : Program Manager, Commercial Learning & Development
Location : Foster City, CA 94404 or Remote
Duration : 18+ Months (Possibility of extension depending upon business requirements and performance)

Note : Occasional travel is required to attend meetings and support training events in person at HQ in Foster City, CA or other US locations.

Job Description:

• The Program Manager, Commercial Learning + Development, Leadership Development will support the planning, delivery, and continuous improvement of New to Role Learning Journey and related programs US Commercial teams.
• This role will partner with internal stakeholders, training teams, and external vendors to deliver high quality virtual and in-person learning experiences that build cross-functional competencies, strengthen peer leadership, and support learner engagement.

Essential Duties and Job Functions:

• Coordinate and support new to role learnng programs for US Commercial employees, including virtual and in-person learning experiences, sustainment activities, cohort communications, and learner engagement touchpoints.
• Assist with the development and execution of training focused on communication, analytics, coaching, peer leadership, and cross-functional learning.
• Collaborate with internal stakeholders, including Compliance and Legal, to ensure training materials and workshops are current, effective, and compliant with regulatory guidelines.
• Develop and manage project plans, timelines, action items, status updates, and deliverables in collaboration with cross-functional partners.
• Coordinate logistics for training sessions, stakeholder meetings, follow-up communications, and summary reports.
• Track attendance, learner feedback, completion metrics, and program data to assess program impact and identify opportunities for improvement.
• Partner with internal training teams and external vendors to keep projects on track and meet deadlines.
• Facilitate training calls, planning meetings, and/or workshops as needed.

Knowledge, Experience and Skills:

• Strong organizational, time management, prioritization, and problem-solving skills, with the ability to manage multiple projects, competing priorities, and deadlines simultaneously.
• Proficiency in applications including Smartsheet, Word, PowerPoint, Excel, Teams, and other collaboration tools used to develop instructional content and track classes, calendars, rosters, metrics, and project timelines.
• Highly self-motivated and self-managed, with the ability to take initiative, work independently, and contribute effectively as part of a team with minimal coaching or supervision.
• Demonstrated ability to manage a diverse range of tasks and issues with tact, collaboration, persistence, and sound judgment.
• Demonstrated ability to collaborate effectively with employees, contractors, vendors, partners, and internal customers across a global company.
• Strong visual, oral, and written communication skills, with the ability to present information clearly to a variety of audiences.
• Strong facilitation, decision-making, analytical, and stakeholder management skills.

Minimum Experience:

• BS or BA Degree
• 5+ years of professional experience in training, learning & development, project management, and/or leadership development.

Preferred Experience:

• Pharmaceutical/biotech experience.
• Experience supporting Commercial, field-based learners
• Experience coordinating virtual and in-person learning programs.
• Experience managing vendors, agency partners, or external project contributors.
• Familiarity with learning metrics, dashboards, learner feedback, or completion reporting.

Company Core Values:

• Integrity (Doing What's Right)
• Inclusion (Encouraging Diversity)
• Teamwork (Working Together)
• Excellence (Being Your Best)
• Accountability (Taking Personal Responsibility)