Unknown Company

MANAGER ON DUTY

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san luis obispo, ca • Posted Yesterday
Onsite Part Time Production Occupations
Manager On Duty

San Luis Obispo County YMCA - San Luis Obispo, CA 93401

Salary Range $18.58 - $21.00 Hourly Level Experienced Position Type Part Time

Description

Benefits That Benefit You

  • Free YMCA Family Gym Membership and Program Discounts
  • Education Assistance Program Up To $1,500 Per Year
  • YMCA Retirement Fund
  • Paid Sick Leave
  • Flexible Schedule

What Does A Manager On Duty Do?

  • Acts As The Primary Responder For Member's Issues And Concerns
  • Supports Program Staff Immediate Needs To Maintain Member Service (I.e. Pulling Rosters, Getting Equipment)
  • Conduct Interviews And Facility Tours With Prospective Members To Promote, The Goal Of Increasing New Membership Enrollments
  • Engage Members And Manage And Monitor Recruitment And Retention Tracking And Reporting
  • Identify, Track And Follow-Up Consistently With Prospective Members Via Branch Promotions, Software Reports, Internal/External Messaging Etc
  • Generate New Prospective Members Through Collaboration With Program Coordinator/Director
  • Handle All New/Follow Up Phone Calls Regarding Facility Membership Promptly And In A Professional Courteous Manner
  • Perform Member Relations Duties Including Handling Complaints And Inquiries, Processing New Memberships And Monthly Fee Payments
  • Ensure Knowledge Of YMCA Programs And Assist With Program Enrollment
  • Follow Check-In And Service Procedures
  • Follow Cash Management And Receipting Procedures
  • Handle Telephone Reception
  • Maintain A Neat And Organized Service Desk. Ensure The Front Lobby Area Remains Tidy And Clean
  • Stock Work Areas With Forms And Stationary Supplies
  • Provides Exceptional Customer Service And Fosters Connections With Members
  • Participating And Satisfactory Completion Of In-Service Trainings

Our Commitment To Belonging

At The Channel Islands YMCA, We Are Committed To Building Bridges Within Our Communities. We Aspire To Create Spaces, Experiences, And A Culture Where All People Belong And Feel Connected.

Qualifications
  • Must Be At Least 18 Years Old
  • High School Graduate/GED Or Equivalent
  • Previous Customer Service Experience Preferred
  • Complete Required Certifications Within 60 Days Of Hire
  • Complete All Required Branch And Position Specific Trainings As Required Within Two Weeks Of Hire
  • Ability To Obtain A Criminal Record Clearance

MANAGER ON DUTY in san luis obispo at Unknown Company

This position is listed as part time and onsite.

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