Manager of System Operations Control

Manager of System Operations ControlContour Aviation Headquarters - Smyrna, TN 37167OverviewPosition Type Full Time Job Shift Any Education Level High School Travel Percentage Negligible Category TransportationDescriptionContour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines.

Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.Summary of Essential DutiesExercise authority for initiation, preflight planning, delay, and cancellation of every flightOversee crew member scheduling, assignments, rest requirements, and other assignments such as training and maintenanceMaintain sufficient staffing of SOC personnel to ensure safe, compliant, and efficient operationsEnsure completeness and accuracy of flight coordinators' training and qualification recordsConduct performance reviews for flight coordinatorsSchedule flight coordinators to ensure continuous coverage by personnel with operational control authorityMaintain current System Operations Control reference materialsOversee the crew planning process, including daily scheduling of flight crews and coordinatorsCoordinate flight crew travel, ground transportation, and hotel accommodationsEnsure crew member compliance with federal rest, duty, and flight time limitations, including 14 CFR 135.263, 135.267, and 135.267(c)Designate the pilot-in-command (PIC) and second-in-command (SIC) for each flightEnsure each flight is crewed with at least the required minimum crew membersPerform flight locating procedures in accordance with Company policyServe as point of contact for accounting communicationsAdminister SOC personnel payroll and benefit reportingEnsure timely payroll submission for flight crew and coordinator assignmentsTrack aircraft usage and prepare owner summariesPerform other duties as assigned by leadership.QualificationsBe at least 23 years of age.Posses a FAA Aircraft Dispatcher Certificate or have aviation operational experience is required.Must have a valid driver license and a good driving record.Be authorized to work in the United States and able to travel in and out of the United States.Able to pass a required 10-year work history review and submit to criminal history records check.High School diploma or GED required. College degree preferred but not required.Extensive familiarity with Federal Aviation Regulations, aeronautical charts, aviation weather, aircraft performance and flight planning.Minimum of one (1) year in aviation or aviation related industry.Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, and Outlook.Rockwell Collins FOS or similar crew scheduling software familiarity preferred.Must be able to work all shifts designated within the System Operations Control center including midnight shifts, weekend, and holiday schedules.Must be able to perform basic mathematical computations using both decimals and hours/minutes as well as use of a 24-hour clock.Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.Possess strong leadership, interpersonal and organizational skills.Must have well-developed people skills and ability to work with a variety of personalities.Able to coordinate multiple priorities and meet deadlines.Able to handle interruptions and a fast-paced environment.Maintain strong attention to detail.Be self-motivated and able to motivate others.Excellent interpersonal skills.Ability to manage multiple complex projects simultaneously.Excellent communication skills both written and verbal delivered with tact and professionalism.Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position.

Please be advised that the duties and expectations of this position may be subject to change.