MANAGER OF STUDENT ACCOUNTS

Position Summary

Responsible for the management and oversight of the dailyoperations of Student Accounts within the Office of StudentFinancial Services. Oversees the assessment, billing, collectionand payment processing for student tuition, fees, and othercharges, including the collection of delinquent accounts.Authorizes and processes special adjustments and refunds, signchecks, and counsel students and parents regarding accountsobligations, and resolution of account related concerns.Participates in the development and implementation of policies andprocedures, prepares reports and analyses, coordinates specialprojects, and serves as a liaison and consultant to students,parents, the campus community, and other constituents regardingStudent Financial Services programs and services.

Supervision

Reports to: Director, Student Financial Services

Key Responsibilities

Student Account Operations

• Plan, coordinate, and manage the assessment, billing andcollection of tuition, fees, and other student charges; develop andmaintain processes and relationships to facilitate communicationwith students, families and other constituents: and provideguidance regarding financial obligations.
• Develop and implement the billing process for allundergraduate, graduate, extramural, and special studentpopulations; ensure bills are prepared accurately and timely;establish, test and maintain billing rules, dates and timelines;generate and review bills for accuracy and completeness; and ensurecharges, financial aid and billing messages are accuratelyreflected.
• Manage the fee assessment and review process by establishingand testing fee assessment rules and detail codes; identify studentpopulations requiring specialized assessment, including part-time,graduate, and students at special locations; and ensure appropriatecharges are applied. In collaboration with the Director, initiatethe production fee assessment process upon completion oftesting..
• Process summer housing and meals charges, ensure tuition,housing, and meal plan charges are accurately reflected on thewebsite, process health insurance waivers, add or release holds onstudent accounts.
• Generate, review, and annually file federal Form 1098-T TuitionStatements with the IRS.
• Oversee the creation of detail codes and collaborate withFinancial Services to ensure proper use of account numbers.

Customer Service and Student Support

• Promote the Office of Student Financial Services’ commitment tooutstanding customer service to students, families, and otherconstituents. Serve as a resource to staff in interpreting federaland state regulations and College and office policies andprocedures.
• Respond to phone calls, emails, scheduled appointments, andwalk-in inquiries and assist with other operational processesduring peak volume periods.
• Provide payment counseling to a diverse population of studentsand families regarding financial aid eligibility, applicationprocedures, federal and state regulations, and College policies andprocedures.

Leadership and Collaboration

• Collaborate with the Director to identify and resolveoperational and service-related issues; promote teamwork andcross-functional collaboration; identify training and developmentopportunities for staff; and serve as a mentor.
• Partner with Dining, SAS, Housing, Traffic, Library,International programs, and other campus offices to providetraining and oversight related to t departmental charges applied to student accounts.

Financial Administration and Compliance

• Oversee and manage the Perkins Loan portfolio and serve as theprimary point of contact with ECSI.
• Serve as the liaison to collection agencies, includingprocessing payments, uploading collection files, and processingwrite-offs.
• Process and finalize daily batches, process voided checks, stoppayment requests, stale dated checks, and unclaimed funds; and workdirectly with banking institutions.
• Provide documentation and support for the annual audit.

Qualifications

Required

• Associate degree and a minimum of 3 years relevant experienceor the equivalent combination of education and experience.
• In-depth knowledge of word processing, spreadsheet and databasesoftware applications.
• Excellent attention to detail.
• Strong organizational, interpersonal, verbal, and writtencommunication skills.
• Experience maintaining and monitoring financial accounts.
• Demonstrated ability to prioritize work, manage multiple tasksand meet deadlines.

Preferred

• Knowledge of various state, federal and institutional aidprograms.
• Experience working with an on-line student information systemin a college or university environment.

Work Environment

Work is primarily performed in an office environment with regularinteraction with students, faculty, staff, and visitors. Theposition requires regular communication, collaboration, andcustomer service in support of student engagement programs andservices. Occasional evening hours may be required during theacademic year.

Inclusive Excellence

Ithaca College is committed to fostering a respectful, inclusiveand welcoming campus community. Employees are expected tocontribute to an environment that values diversity, promotesbelonging, and demonstrates civility, respect and inclusivebehavior in all interactions.

This position is 37.5 hours per week, 52 weeks per year.

Visa sponsorship is not provided for this position.

Hiring Range: $62,353.20, commensurate with qualifications and experience.

We pride ourselves on providing our benefit-eligible employees withcomprehensive benefits, including:

• Healthcare including vision and dental
• Generous Paid Time Off Policies
• 403B Retirement Savings Plan with Matching Employer Contribution
• EAP
• Flexible Work Plans
• Educational Benefits
• Career-Enhancing Trainings

For an overview of our benefit offerings, please visit

In an effort to promote campus safety and the security of Collegeresources, Ithaca College will, consistent with the requirements ofthe law and prudent practices, conduct criminal backgroundinvestigations per College policy. This position is subject to acriminal background check. All offers of employment are contingentupon review of the criminal background check.

About Us

At Ithaca College, a comprehensive residential campus community ofapproximately 5,000 students, we strive to be at the forefront ofthe higher education landscape. We offer a distinct integrativelearning experience that makes students ready for the personal,professional, and global challenges of our age.

We seek candidates who embrace integrative learning and want to bea part of this exciting time in Ithaca College history. Weencourage creative collaboration and innovation in our faculty andstaff, providing support and resources for them to grow in theirfields and lead students to their own innovative ideas andachievements.

We welcome different ways of thinking and look for candidates withunique points of view and life experiences. We are inclusive ofindividuals with a wide range of cultural, personal, andprofessional backgrounds, talents, and skills. Our campus is avibrant and rewarding community where diverse minds can learn,succeed, and excel.

When reviewing candidates, we are looking for indicators of anumber of core competencies. Prospective candidates must beadaptable, collaborative, inclusive, respectful, responsive,results driven, and sustainable. They must communicate effectively,demonstrate leadership, exhibit professional integrity and ethics,take initiative, value personal and professional development, andshow that they will engage in the college.

Nestled in the heart of New York State’s scenic Finger Lakesregion, Ithaca College sits atop South Hill overlooking picturesqueCayuga Lake and is just minutes away from the city center.Combining small town warmth and charm with the vibrancy of acollege community, the thriving and culturally diverse city ofIthaca has been rated by Kiplinger’s as one of the top 10 places tolive in the United States.

If you need reasonable accommodation for any part of theapplication and hiring process, please contact our ADA Coordinator,Linda Koenig, at or . We ask thatrequests for accommodations be made as soon as possible.

To learn more about Ithaca College, visit us at