Manager of Operations Strategy and Data Analysis

Manager of Operations Strategy and Data AnalysisContour Aviation Headquarters - Smyrna, TN 37167The Manager of Operations Strategy and Data Analysis plays a vital role in shaping the airline's operational direction. Responsible for leading strategic initiatives, analyzing complex operational data, and providing insights to optimize flight operations, company efficiency, and improve overall business performance.Key Responsibilities:Lead the analysis of operational data related to flight schedules, dispatch, maintenance, and crew management to inform strategic decisions.Develop and evaluate strategies to improve operational efficiency and customer experience.Monitor and report on key performance indicators (KPIs) and operational trends; identify opportunities for improvement.Collaborate with cross-functional teams including Flight Operations, Maintenance, Safety, Finance, and Customer Service on strategic projects.Conduct in-depth root cause analysis of operational issues and recommend actionable solutions.Drive process improvement initiatives and implementation of new operational strategies.Prepare comprehensive reports and presentations for senior leadership, providing strategic guidance.Other duties as assigned by leadership.Qualifications:Bachelor's degree in Aviation, Business Administration, Data Science, Operations Management, or related field; advanced degree preferred.Experience in airline operations, data analysis, or strategic planning within the aviation industry.Strong analytical and quantitative skills, proficient in data analysis tools (Excel, SQL, Tableau, etc.).Proven ability to translate data insights into strategic actions.Be at least 23 years of age.Must have a valid driver license and good driving record.Be authorized to work in the United States and able to travel in and out of the United States.Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software.Knowledge and experience with varied human resource information systems.Able to pass a required 10-year work history review and submit to criminal history records check.Must understand, read, and write English.Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.Possess strong leadership, interpersonal and organizational skills.Must have well-developed people skills and the ability to work with a variety of personalities.Able to coordinate multiple priorities and meet deadlines.Able to handle interruptions and a fast-paced environment.Maintain strong attention to detail.Be self-motivated and able to motivate others.Excellent interpersonal and conflict resolutions skills.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Thorough knowledge of employment-related laws and regulations.Ability to manage multiple complex projects simultaneously.Excellent communication skills: both written and verbally delivered with tact and professionalism.Ability to work independently and as part of a team.Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.