Leading a team of Supervisors and Member Service Guides, the full-time Manager of Member Services will enhance the member experience by driving team performance, managing operational initiatives, and leveraging data insights in a remote environment. Key responsibilities Build, coach, and develop a high-performing team to ensure engagement and growth Utilize data and insights to identify improvement opportunities and drive operational excellence Lead cross-functional projects and initiatives to enhance the member journey and service quality Required qualifications 3+ years of experience leading teams in a customer-focused or healthcare environment Proven success in coaching and developing team members toward performance outcomes Strong project management skills with experience in driving initiatives from concept to execution Ability to navigate and lead teams through fast-changing and ambiguous environments Enthusiasm for AI and emerging technologies with a focus on improving team effectiveness
Manager of Member Services in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.