Manager of Inside Account Management

Leading a pooled team of Inside Account Managers, the full-time Manager of Inside Account Management will oversee performance metrics, enhance service delivery, and directly manage account activities while working remotely. Key responsibilities Manage and coach a team of Inside Account Managers to ensure consistent service across a portfolio of clients Implement and improve workflow adherence, service levels, and automation within the IAM function Track team KPIs and customer satisfaction, providing feedback and coaching for continuous improvement Required qualifications Experience managing or mentoring a team in a customer-facing or operations role Strong background in account management or client services, preferably in a low-touch engagement model Proficiency with CRM tools, reporting dashboards, and automation systems Ability to manage performance metrics and drive team-based delivery Experience in corporate travel, SaaS, or scaled B2B service environments preferred