Manager of Conflicts Intake

Managing the daily operations of the Firm's New Business Intake process, the full-time remote Manager of Conflicts Intake will oversee the Conflicts Researcher and Analyst teams, ensuring alignment with firm policies while driving performance, employee development, and process improvements. Key responsibilities Direct the performance and development of the Conflicts Researcher and Analyst teams, ensuring compliance with firm policies and service standards Develop and analyze key performance indicators and operational metrics to evaluate department performance and support data-driven decision-making Collaborate with attorneys and other stakeholders to resolve complex conflicts and business intake issues, ensuring high standards of client service Required qualifications Bachelor's degree with a minimum of seven years of relevant experience in law firm conflicts or new business intake At least three years of management or supervisory experience Proficiency in conflicts searching, new business intake processes, and applicable professional responsibility requirements Experience with Intapp or similar automated conflicts software preferred Strong analytical skills and proficiency in Microsoft Office Suite, with the ability to learn new software applications