Role: Manager of AV & Collaboration Technology
Location: Washington, DC Metro Area
Type: FT / Hybrid
About the Team:
Well-established organization with a polished, client-facing office environment and a strong focus on seamless meeting experiences.
What You’ll Do:
• Lead daily support for conference rooms, collaboration spaces, video meetings, and hybrid events.
• Manage and mentor a small technical support team across office locations.
• Troubleshoot escalated A/V, video conferencing, room-control, UC/VoIP, and connectivity issues.
• Partner with workplace, facilities, hospitality, IT, vendors, and business teams to ensure smooth meetings.
• Build repeatable processes for room checks, setup, maintenance, documentation, and handoffs.
• Track service trends, recurring issues, assets, metrics, and improvement opportunities.
• Help standardize meeting technology support across a multi-office environment.
Core Tech & Skills:
• Enterprise conference-room A/V systems
• Zoom, Microsoft Teams, Webex, or similar platforms
• Video conferencing endpoints and room systems
• Room-control systems
• Unified communications and VoIP
• Basic IP networking and connectivity troubleshooting
• Executive-level meeting support
• Team leadership, scheduling, and coaching
• Documentation, reporting, and service metrics