Manager, Network Operations & UC Services

Manager, Network Operations & UC ServicesThe Manager, Network Operations & UC Engineering Services is a critical, high-impact "player-coach" leadership role responsible for steering Client's enterprise communications and edge networking infrastructure through a transformative period.Serve as a key strategic partner and "right hand" to the Director of Network Services.Provide hands-on technical oversight and mentorship for the Voice Services team following a major transition to a modern Unified Communications (UC) platform.Lead the strategic convergence of the Voice Services and Network Operations teams into a unified network and communications engineering organization.Foster organizational change, skill development, technology integration, and operational excellence.Strategic Leadership & Organizational EvolutionPartner closely with the Director of Network Services to shape: Long-term visionOperational roadmapsArchitectural standardsSupport unified communications and network infrastructure initiatives.Team Convergence & LeadershipLead the integration of the Voice Services and Network Operations teams.Build a unified engineering organization.Foster: CollaborationCross-trainingContinuous improvementPersonnel Management & GrowthManage, mentor, and develop individual contributors across voice and networking disciplines.Create professional growth plans to: Cross-skill voice engineers in modern edge networking.Cross-skill network engineers in VoIP/SIP architectures.Operational ExcellenceEstablish standard operating procedures (SOPs).Define incident management escalation protocols.Develop performance metrics.Ensure high availability and service delivery across all campus locations.Core Technical ResponsibilitiesUnified Communications & ApplicationsProvide technical oversight for enterprise communications architecture supporting: 6,000+ endpoints120 emergency response systemsHigh-volume call centersMultiple premisesDirect engineering and maintenance of: Cisco UCSCisco Unified Communications Manager (CUCM)Cisco UnityCisco CUBE GatewaysWebEx Calling/HybridCisco EndpointsAnalog GatewaysManage: Inbound SIP trunkingOutbound SIP trunkingCarrier relationshipsCall routing topologiesOversee: T-Metrics call center platformsNICE public safety call recordingBandwidth Technology E911 compliance platformsEnsure integration with: Microsoft AD/LDAPShibbolethDuo SecurityEnterprise Network Engineering & InfrastructureOversee operation, maintenance, and expansion of Client's edge network across: 400+ network rooms5 premisesProvide technical direction for: 800+ Extreme Networks devices4,300+ Aruba Wireless Access PointsLead: Network topology planningHardware lifecycle managementProvisioning standardsEdge-to-core connectivity strategiesPartner with network architecture teams to optimize: RoutingVLAN configurationsQuality of Service (QoS)Voice and video traffic performanceSecurity segmentation across wired and wireless environmentsRequirementsEducationBachelor's degree in: Computer ScienceInformation Technology SystemsRelated disciplineExperience8-10 years of progressive experience in: Network EngineeringUnified Communications EngineeringMinimum 5 years in: ManagementTeam LeadSenior Supervisory roleLeadership & Change ManagementDemonstrated success leading technical teams through: Organizational changeTeam mergersInfrastructure modernization initiativesUC ExpertiseExpert-level knowledge of: Cisco Unified Communications Manager (CUCM)Cisco WebExCisco CUBESIP ArchitectureComplex VoIP environmentsNetworking FundamentalsStrong hands-on experience with: Enterprise edge/access networkingHardware provisioningRouting and switchingQuality of Service (QoS)Wireless infrastructureCommunication SkillsExceptional: Interpersonal skillsStrategic thinkingLeadership capabilitiesProven record as: MentorCollaborative leaderPreferred QualificationsExperience in: Higher education environmentsLarge enterprise environmentsMulti-campus network topologiesKnowledge of compliance standards: Kari's LawRAY BAUM'S Act (E911)Hands-on experience or certifications with: Extreme Networks hardwareExtremeCloud IQ (XIQ)Extreme FabricPractical knowledge of: Aruba Networks enterprise wireless deploymentsExperience managing: T-Metrics contact center platformsPublic safety infrastructureFamiliarity with: Oracle APEXDatabase/application platformsCustom administrative integrationsMetasys Technologies is