Manager, Network Engineering

Overview

Job Description

WHAT YOU'LL BE DOING: As the Network Engineering Manager , you will provide leadership for a team of network engineers responsible for the implementation and support of a global wide area network of over 260 locations, inclusive of voice, data (LAN/WAN) and contact center solutions. The successful candidate will create technology road maps, manage budgets, oversee projects, manage service level agreements, build/maintain vendor relations, and ultimately maintain accountability to our internal business customers.

Responsibilities

• Manage network design, lead network solution implementations and direct troubleshooting activities for service outages.
• Maintain and optimize network services to increase stability, maximize availability and control costs while maintaining PCI compliance where necessary.
• Define and maintain standards for network solutions across the enterprise.
• Understand, develop and improve procedures for network data center operations.
• Manage internal and external service level agreements for network availability.
• Provide timely and accurate communications to stakeholders as required.
• Manage initiatives for improving contact center solutions, advising on best practices and identifying continuous improvement opportunities.
• Evaluate vendor proposals and determine the best fit for the company’s needs.
• Develop/maintain strong relationships with internal customers as their primary point of contact for network services.
• Develop/maintain strong relationships with service providers.
• Recruit, mentor, and build an effective organization in support of network services.
• Negotiate and contract with consultants, technical personnel and vendors for services and products.
• Develop, maintain and test disaster recovery plans.
• Lead capacity planning, tuning and network infrastructure planning in the data center.

Builds and Communicates

• Builds Effective Teams: You successfully partner with your colleagues and customers to deliver timely results. You effectively collaborate with a diverse group of individuals to maintain a wide perspective while accomplishing a common goal.
• Communicates Effectively: You demonstrate oral and written communication skills that are clear, concise and professional. You are an active listener with interest in others’ insights and points of view.
• Decision Quality: You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.

Benefits

• Annual Bonus
• Medical, Vision and Dental benefits
• 401k with company match
• Employee Stock Purchase Program
• Community involvement opportunities
• Onsite gym and cafe
• Much, much more

Qualifications

• Bachelor's degree, preferably IT or Computer Science discipline
• 10+ years network engineering experience
• 5+ years managing senior technical resources and network engineers
• Demonstrated experience in the development of comprehensive proposals
• Extensive experience in – Cisco networking, data and voice convergence, video conferencing services, cloud services network integration, wireless technologies, supplier management for carriers and service providers
• In-depth understanding of TCP/IP networking, subnetting, OSI model, and related
• Extensive technical knowledge and experience managing and maintaining large-scale, highly available, Internet facing networks
• Extensive experience troubleshooting multi-tier Internet applications platforms and cloud networking interfaces
• Experience with converged and software defined networking
• Experience implementing pragmatic network security and audit controls
• Analytical and critical thinking skills
• Solid understanding of network configuration and troubleshooting on a range of server operating systems
• Experience with contact center solutions

To Apply

Please forward resume along with compensation requirements to Robert Martin at