Manager, Member Experience Strategy

Hi, we’re Oscar. We’re hiring a Manager, Member Experience Strategy to join our Member Experience Strategy team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will be responsible for working cross-functionally with Oscar stakeholders to identify and action on opportunities to improve the member experience. You will apply strategic thinking and data-driven analysis while leveraging natural curiosity and relationship-building skills to drive impactful outcomes.

You will report into the Associate Director, Member Strategic Initiatives.

Work Location

This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency

The base pay for this role is: $117,576 - $154,318 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, and annual performance bonuses. Full‑time employees are eligible for medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Responsibilities

• Lead the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluate overall departmental performance by creating, gathering, analyzing and interpreting data and metrics and assisting in development of departmental metrics and implementation of mitigation strategies.
• Monitor and report out on key implementation, project, and departmental metrics.
• Collaboratively work with all relevant internal and external stakeholder groups to formulate proactive implementation, communication, and program strategies for successful change management and risk mitigation initiatives.
• May oversee team members directly and mentor team members and promote colleagues’ growth and professional development.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements

• 4+ years of experience in business operations, strategy, or consulting.
• 3+ years of experience in delivering projects or programs.
• Experience using data and metrics to drive improvements in programs.
• Experience executing enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support.

Bonus points

• Experience/background in a fast-paced operations environment.
• Master’s Degree.
• Healthcare experience (health insurance, provider, or healthcare consulting).
• 1+ years of experience working in SQL.

Equal Opportunity Employer

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ( ) to make the need for an accommodation known.

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