Manager Of Local OperationsWindstream's Manager of Local Operations manages vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise and carrier partners across the United States. The Manager of Local Operations and his/her team care about technology and connecting customers to products they value. His/Her team of experts create meaningful connections with customers that create long-term relationships.What You'll Do:Manage technicians in the areas including but not limited to residential and business installation and repair, central office/network, cable; reviews job done by each technician on a quarterly basis to check for quality of work; ensures technicians are following the correct procedures; initiates disciplinary actions as required; maintains personnel records in preparation for appraisals that are completed once a year.Manages functions involving installation and repair and central office maintenance: Analyzes trouble patterns and repeat reports to reduce the number of troubles and repeat reports; monitors central office routines.
Monitors progress of central office (CO) and Outside Plant (OSP) jobs and inspects after completion; monitors facility change orders (FCOs); schedules and coordinates job cut-over; handles after hours problems and calls for their supervisory area; covers for other supervisory areas as needed.Utilizes all aspects of ETA: Monitors tasks and works with planner to make needed adjustments; prepares monthly work schedule; monitors employee status and performance reports.Provides and records safety training and hazard communications ensuring everyone follows safety rules and procedures on a daily basis; maintains OSHA records; investigates and completes accident reports.Maintains proper files and documentation for DOT drivers including monthly summary and daily inspections.Monitors controllable expenses: controls inventory levels in the office and on the technician's vehicles.Monitors, inspects and maintains building, grounds, and vehiclesPrepares budget inputs for needed tools and test sets and identifies plant needing replacement or relief.Works with city official, county officials, and local customers to maintain a positive image of Windstream.Do You Have?Ability to motivate employees in the areas of sales, increased revenue and productivity.Ability to manage people (HR knowledge)Customer service mentalityKnowledge of telephone operationsPC skillsPositive attitudeCandid, vocal and honest communication skillsAbility to shift gears at a rapid paceAbility to adapt to changing technologyRelationship building mentalityCollege Degree 5-7 years professional level experience 2-3 years supervisory experience9 years related technical and/or telephone experienceOR an equivalent combination of education and technical level related experience requiredEven Better:Previous experience as a technicianOur Benefits:Medical, Dental, Vision Insurance PlansIdentify Theft, Legal, Auto & Home and Pet Insurance401K PlanHealth & Flexible Savings AccountLife and AD&D, Spousal Life, Child Life Insurance PlansEducational Assistance PlanAbout Us:Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients.
The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.Minimum Requirements:College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9 years related technical and/or telephony experience; or an equivalent combination of education and technical level related experience required. This is a safety sensitive position.