Manager Language Access & Interpreter Services, Command Center

Accountabilities

• Lead the day-to-day operations of the Language Access Interpreter Services Command Center, including interpreter scheduling, prioritization, workforce coordination, and service delivery.
• Provide leadership and accountability for enterprise translation and interpretation systems, ensuring services align with applicable state and federal regulations, accreditation standards, compliance requirements, and organizational policies.
• Contribute to strategic planning for language access services and help develop initiatives that improve availability, quality, efficiency, and patient experience.
• Establish and maintain strong relationships with management, employees, medical staff, and other stakeholders to promote understanding and effective use of language services.
• Support services for limited-English-proficient patients and individuals who are deaf or hard of hearing, helping teams understand available resources and appropriate practices.
• Lead quality monitoring and continuous improvement initiatives related to translation and interpretation services.
• Develop and implement initiatives that increase awareness, utilization, and understanding of language access services throughout the organization.
• Manage and develop interpreter services staff, including hiring, training, coaching, performance management, evaluations, professional development, and employee engagement.
• Provide direction and support to team members, helping ensure efficient operations and consistent service quality.
• Facilitate ongoing training and continuing education for staff, including appropriate interpreting practices and the effective use of video interpretation technology.
• Develop capital and operating budgets in partnership with leadership, monitor spending and variances, and take appropriate corrective action when necessary.
• Provide guidance to interpreters handling complex or emotionally challenging situations, including sensitive communications involving death, dying, serious diagnoses, or other difficult messages.
• Promote safety, risk mitigation, and compliance with required position and departmental safety practices.
• Travel as required and operate the equipment and technology necessary to perform the role effectively.

Requirements

• Bachelor’s degree, or equivalent knowledge and experience, in Healthcare Administration, Nursing , or a related discipline.
• At least 5 years of experience in a medical environment performing medical verbal and written interpretation and translation, prioritizing staff work, and serving as a resource for complex interpreting situations.
• At least 1 year of supervisory or people-management experience within a medical environment.
• Professional command of bilingual medical terminology, including anatomy and physiology, diagnostic processes, treatment, prevention, and health education concepts.
• Strong knowledge of the ethical principles and professional standards governing medical interpreting, including guidance established by the National Council on Interpreting in Health Care (NCIHC).
• Demonstrated ability to lead and support interpreters working through sensitive and emotionally challenging patient situations.
• Strong human relations, interpersonal, and communication skills, with the ability to build trust across clinical, administrative, and operational teams.
• Experience using video interpreting techniques and related technology.
• Basic computer proficiency and the ability to learn and use operational systems required for scheduling, communication, and service management.
• Strong leadership, coaching, and employee-development capabilities, including experience supporting performance, morale, training, and professional growth.
• Ability to manage competing priorities, make sound decisions, and maintain service quality in a fast-paced healthcare environment.
• Ability to work effectively with diverse stakeholders and communicate clearly with individuals and groups.
• Willingness to travel when required and work in environments where protective equipment may occasionally be necessary.
• Strong commitment to patient-centered care, equitable access, confidentiality, professionalism, and high-quality language services.

Benefits

• Compensation:
• $47.50–$71.25 per hour, with placement within the range based on qualifications, skills, relevant experience, and training.
• Full-time position with a standard Monday–Friday schedule, 8:00 a.m.–5:00 p.m.
• Remote work opportunity, with preferred locations in Georgia, Illinois, North Carolina, and Wisconsin; additional U.S. states may be approved.
• Comprehensive health and welfare benefits, including medical, dental, vision, life insurance, and short- and long-term disability coverage.
• Paid time off programs.
• Family-focused benefits, including adoption assistance and paid parental leave.
• Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
• Defined contribution retirement plans with employer matching and additional financial wellness programs.
• Educational assistance to support continued learning and professional development.
• Potential premium pay and incentive opportunities for eligible positions.
• Opportunities for annual compensation increases based on performance.
• Leadership opportunity to influence language access quality, interpreter services, patient experience, and equitable healthcare delivery across a large healthcare environment.
• Reasonable accommodations are available for qualified individuals with disabilities in accordance with applicable requirements.