Manager IT Support

Job Description

Manages all information systems operation activities, including computer operations, data entry, data control, and operations support.

Essential Functions

• Lead the team responsible for running mission critical enterprise data centers, including installation, maintenance, and troubleshooting of servers, storage, network, and security hardware.
• Interact with data center colocation providers to ensure smooth operation of facilities maintenance to ensure reliability of the environment.
• Participate in IT Service Management (e.g. ITIL) processes including change, problem, and incident management.
• Play a key role in IT Asset Management and IT Asset Disposal, ensuring that all assets are securely tracked and managed.
• Lead triage efforts to diagnose and resolve service-impacting issues.
• Develop, organize, and implement processes to ensure compliance, security, reliability, and safety in data center operations.
• Ensure the data centers operate in a secure manner in compliance with all regulatory and internal controls.
• Manage a geographically distributed team across multiple time zones consisting of vendors, contractors, and employees.
• Communicate clearly to all levels of stakeholders, including executive leadership, to **escalate** risks and issues as necessary.
• Develop and implement contingency plans to address unforeseen challenges.
• Develop and oversee on-site team members daily work schedules, including a 24x7 on-call rotation across multiple sites
• Lead and mentor team members and ensure best practices are being followed
• Play an integral role in contract management and planning for data center budgeting.
• Responsible for system support and availability.
• Some travel to data center locations is required.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Understanding of data center infrastructure.
• Strong basic management, human relations, and communication skills.
• Excellent analytical, organizational, planning, and project management skills.
• Ability to develop and implement structured processes for performing work.
• Strong verbal and written communication skills necessary to explain and present complex information to all levels.
• Ability to work independently as a self-starter.

Preferred Qualifications:

• Management experience strongly preferred

Domicile Information:

This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business need.

Minimum Education

Bachelor's Degree/equivalent in MIS, computer science or other directly related discipline.Bachelor’s degree required.

Minimum Experience

Five (5) years directly related work experience in information systems environment.