The IT Manager is a strategic and operational leader responsible for overseeing a team of Onsite IT technicians and ensuring the delivery of high-quality technical support for Lennar’s Division and Field Offices. This role focuses on driving consistency, operational excellence, and continuous improvement while supporting business operations at scale.
* A career with purpose.
* A career built on making dreams come true.
* A career built on building zero defect homes, cost management, and adherence to schedules.
Your Responsibilities on the Team
Operational Strategy & Continuous Improvement
* Own and evolve the onsite IT operating model, ensuring it scales effectively across Division and Field Offices.
* Identify systemic issues, inefficiencies, and recurring pain points; lead improvement initiatives that address root causes rather than symptoms.
* Drive standardization of processes, tools, and service delivery approaches to reduce variability and improve predictability.
* Balance service quality, cost, and speed by making informed tradeoff decisions within existing constraints.
Performance Management & Insight
* Define, analyze, and act on KPIs and service metrics to guide decision making and operational improvements.
* Ensure SLAs are not only met but used as inputs to refine processes, capacity planning, and support models.
* Translate operational data into clear insights and recommendations for IT leadership and business stakeholders.
Team Leadership & Capability Building
* Lead and develop a team of Onsite IT technicians by setting clear expectations, priorities, and outcomes.
* Focus technician effort on high value work by eliminating rework, inefficiencies, and unnecessary manual processes.
* Provide coaching, mentorship, and development opportunities that build a resilient, adaptable, and accountable team.
Enterprise Alignment & Cross Functional Collaboration
* Partner closely with Infrastructure, Security, Engineering, and Service Desk teams to deliver integrated, end to end solutions.
* Serve as the onsite IT execution lead for enterprise initiatives, ensuring successful adoption and operational readiness at the field level.
* Act as an advocate for Division and Field Office needs, ensuring field realities inform enterprise planning and prioritization.
Governance, Documentation & Standards
* Promote governance and adherence to enterprise IT policies, SOPs, and frameworks such as ITIL and ISO 27001.
* Ensure operational documentation, knowledge articles, and onboarding materials are current, effective, and enable consistent execution.
* Champion a culture of accountability, transparency, and customer focused service across onsite IT.
What Success Looks Like
* Fewer recurring incidents due to systemic fixes rather than repeated response
* Clear, trusted operational metrics used to guide leadership decisions
* A predictable, scalable onsite IT experience across all supported locations
* Technicians spending more time on planned, value add work and less time firefighting
* Strong alignment between enterprise IT strategy and field level execution
Requirements
Required
* 5+ years of relevant IT experience, including leadership or supervisory responsibility
* Demonstrated experience improving IT operations, service delivery, or support models
* Strong communication and stakeholder management skills
Preferred
* Bachelor’s degree or equivalent professional experience
* ITIL certification or strong working knowledge of IT service management principles
Core Skills & Attributes
* Operational and systems thinking; ability to assess current state and design improved future state
* Comfort making prioritization and tradeoff decisions with limited resources
* Experience improving outcomes without adding headcount or budget
* Ability to influence across teams without direct authority
* Solid understanding of infrastructure fundamentals, security integration, and service delivery
* Strong written and verbal communication skills
* High degree of professional integrity, accountability, and customer focus
* Adaptable and effective in a fast paced, evolving environment