Job Overview
At NortonRoseFulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and TopWorkplaces. With more than 3,000 lawyers and 3,000 business services professionals working together across 50 offices worldwide, the firm provides a full range of legal services to leading corporations and financial institutions. The Manager, HRIS Operations is responsible for the operational ownership, stability and day‑to‑day management of all people and development systems, including Workday and vi by Aderant. This role ensures systems are reliable, compliant and well‑governed, serving as the central point of accountability for system operations, intake, release coordination, issue management and cross‑functional execution.
Responsibilities
- Own the day‑to‑day operation of all people and development systems, ensuring stability, data integrity and consistent user experience.
- Act as the primary operational owner for Workday and related people platforms, coordinating activity across people and development, HRIS, IT and vendors.
- In collaboration with IT, ensure system configurations, updates and enhancements align with approved processes, controls and governance standards.
- Drive innovation across the people and development function by identifying opportunities to improve processes, leverage technology and enhance the employee and manager experience.
- Champion the use of data, reporting and analytics to provide actionable insights that inform business decisions, workforce planning and operational priorities.
- Partner with people and development leaders to translate business needs into scalable system solutions, dashboards and process improvements.
- Monitor system performance, issues and risk areas; proactively address operational gaps.
- In collaboration with IT, oversee systems release planning, including testing coordination, approvals and production readiness.
- Partner with Functional Analysts and IT to ensure changes are properly documented, tested and signed off before migration.
- Enforce release discipline and timelines, including pre‑ and post‑production validation.
- Maintain visibility into upcoming changes, dependencies and operational risks.
- Oversee people and development systems intake processes (tickets, enhancements, break/fix issues).
- Partner with leadership and HRIS stakeholders to prioritize work based on urgency, compliance and operational impact.
- Maintain centralized tracking of BAU work, enhancements and projects, ensuring clarity on status and ownership.
- Lead escalation of people and development system issues that impact business operations.
- Coordinate root‑cause analysis, remediation plans and stakeholder communication for system incidents.
- Liaise with IT and vendors on resolution of integration, security or platform issues.
- Track recurring issues and drive preventative operational improvements.
- Ensure people and development systems adhere to governance standards, audit requirements and documented controls.
- Maintain operational documentation, including process flows, approvals, testing evidence and change records.
- Provide day‑to‑day work direction to HRIS team members.
Qualifications and Experience
- Bachelor’s degree and 5+ years of HR systems or Workday functional experience.
- In lieu of bachelor’s degree, 9 years of professional experience, preferably in human resources, HRIS or benefits.
- Additional functional experience with human resources and its related functional areas is strongly preferred.
- Must display exceptional judgment and confidentiality.
- Experience in a law firm or professional services setting preferred.
- Advanced expertise in HR Information Systems.
- Workday highly preferred.
- Knowledge and experience with SQL, Crystal Reports, HTML and CSS preferred.
- Proficiency in Microsoft Office Suite, or ability to learn tech stacks quickly.
- Excellent verbal and written communication skills; ability to influence across levels and functions.
- Ability to juggle multiple priorities at once and maintain attention to detail.
- Detail oriented with high standards for accuracy and precision.
Benefits
- Access to three medical plans, dental, vision, life and disability insurance.
- Pre‑tax benefits including health savings and flexible spending accounts.
- 401(k) savings plan and profit‑sharing plans (if eligible).
- Full‑time employees eligible for fertility benefits.
- Competitive paid time off plan with a minimum of 20 days off based on role and tenure.
- Generous paid parental leave benefit allowing a minimum of 14 weeks of paid leave to bond with a newborn or adopted child.
- 11 firm holidays.
Equal Employment Opportunity
- NortonRoseFulbrightUSLLP is an Equal Opportunity Employer and complies with all applicable federal laws and their implementing regulations.
- The information we receive will not be used to make any decision regarding employment and will be kept separate from your application.
- Self‑identification information is kept confidential and used only in accordance with applicable federal laws and regulations.
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
- NortonRoseFulbright is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities.
- For accommodations, please contact us at