Manager, Expert Services

Overview

OutSystems is seeking a Manager for its Expert Services team to lead a high‑performing group of Technical Leads and Software Developers. The role combines people leadership with hands‑on technical delivery on the OutSystems AI Development Platform, focusing on Agentic Systems Engineering.

Key Responsibilities

• Lead, mentor, and develop a team of Technical Leads and Software Developers, driving performance and a culture of technical excellence.
• Own performance management for the team, including goal setting, performance reviews, career development planning, and hiring decisions.
• Own the technical quality of customer engagements by leading solution design, hands‑on development, and code reviews across projects.
• Define and own the technical vision and solution architecture for customer deliveries, designing enterprise‑scalable systems that integrate Agentic Systems Engineering and an ecosystem of agentic tools such as Mentor, Claude Code, OpenAI Codex, and Cursor.
• Govern the safe delivery of agentic systems by implementing guardrails, automated reviews, and real‑time observability to validate non‑deterministic AI output before it reaches production.
• Act as a trusted advisor to enterprise customers, communicating complex technical concepts to both technical and non‑technical audiences.
• Partner with Engagement Managers and Solution Delivery Managers as the senior technical authority across engagements, owning technical direction while the partners own commercial and delivery management.
• Contribute to the growth of the Professional Services practice through technical thought leadership, including documentation, reusable components, playbooks, blog posts, and speaking engagements.

Compensation

Base Salary: $149,600 – $182,160. Salary determination is based on industry standards, company performance, market conditions, and relevant experience.

Qualifications & Requirements

• BS/BA in Computer Science or a related field, or equivalent practical experience.
• 10+ years of software development experience, including 3+ years in a management or leadership role with direct responsibility for performance management and career development.
• Strong experience in web and mobile application development, solution design, and architecture patterns with proficiency in .NET, SQL, RESTful APIs, and JavaScript—preferably using Agile methodologies.
• Excellent leadership and interpersonal skills with a demonstrated ability to build, motivate, and develop high‑performing technical teams.
• Strong consulting and customer‑facing skills, with the ability to build trusted relationships with enterprise stakeholders and translate business needs into technical direction.
• Strategic thinker who can apply technology to advance customer business objectives.
• Familiarity with AI/ML concepts, LLMs, or agentic frameworks; hands‑on experience building AI solutions is a strong plus.
• OutSystems development experience and certifications are a strong plus.
• Willingness to travel as needed to support customer engagements.

Equal Opportunity Employment

As an equal opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status.