Manager, Enterprise Implementation - Core

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. Samsara’s Enterprise Services team uses a high touch engagement methodology to guide our largest customer segment, ensuring they adopt Samsara and continuously gain business value from our products. We use data and automation to ensure all customers receive a high level of service and onboard to our platform successfully.
As the Manager of the Enterprise Implementation Consultants team, you will lead a team of Implementation Consultants who deploy Samsara’s connected operations platform — spanning hardware installation, software configuration, and system integrations — for our largest enterprise accounts. You will improve our high touch implementation motions, provide focused coaching for each team member, and be an inspiring leader who establishes an energizing team culture.

Manage team performance
Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts
Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs, and protect renewal and expansion opportunities on these accounts
Coach consultants through complex, multi-site technical implementations, including hardware deployment logistics and system/API integrations
Identify and implement process-improvement opportunities; such as systems efficiency gains and leaning into data resulting in increased automation
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
4+ years of experience managing as services team, including experience supporting complex, multi-stakeholder enterprise deployments
~ Experience implementing Enterprise (medium/high touch) accounts or account management programs. SaaS and/or IoT/hardware implementation experience preferred.
~ This is a demanding position with high internal visibility that requires strong work ethic, prioritization, and high emotional intelligence
~ Experience managing escalations and executive stakeholder relationships on complex, high-value accounts
~ Experience with a customer success CRM such as Gainsight and/or PSA tool
~ Project/program management experience (PMP or similar) a plus
~ Bachelor’s degree from a 4-year institution

The range of annual base salary for full-time employees for this position is below. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.For more information regarding fraudulent employment offers, please visit our blog post here.