Provide responsive customer service to Alliance employees in all areas of Human Resources.
Manage employee disciplinary processes to ensure applicable procedures are followed and documentation is appropriate, accurate, and timely.
Manage employee complaint and grievance processes in accordance with applicable procedures, conduct investigations as required, and handle associated appeals through to closure.
Partner with Benefits as needed on complex ADA cases.
Conduct mediations and/or facilitated conversations to help resolve conflict.
Assist in legal matters related to employee relations, including information gathering, investigations, and representing Alliance at related hearings when needed.
Work closely with Legal Department on the review of various actions such as dismissals, approved/denied accommodations, and other sensitive matters to ensure proposed actions are legally defensible.
Lead performance management efforts, including monitoring employee and leader progress throughout the performance review and goal planning cycles.
Provide HR communications regarding timeline and process to keep employees informed and develop resources and trainings to assist in the processes.
Provide updates and data as requested to HR leadership.
Review, research, and assist in policy development and modification, and draft policy recommendations ensuring updated laws and regulations are included.
Provide guidance to employees with policy/procedure interpretation and ensure they are followed appropriately.
Work with the Director of Human Resources to recruit and retain a highly qualified and well-trained workforce.
Ensure staff are well trained in and comply with all organization and department policies, procedures, and business processes.
Organize workflows and ensure staff understand their roles and responsibilities.
Actively establish and promote a positive, diverse, and inclusive working environment that builds trust.
Set goals for performance and deadlines in line with organization goals and vision.
Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment.
Qualifications
Bachelor’s degree from an accredited college or university in Human Resources, Business Administration, Psychology, or a related field.
Four (4) years of experience in Human Resources.
At least one (1) year of supervisory leadership experience.
Experience must include coaching/discipline, grievance and complaint investigations, performance management, conflict resolution, and policy development.
Preferred experience working in Human Resources for State or Local Government in North Carolina.