Manager

Responsibilities and qualifications for a leadership role focusing on customer service, team management, planning, and financial accountability.

Responsibilities

• Ensures that the customer receives a superior product or service. Listens attentively and responds effectively to customer complaints.
• Understands team dynamics and skilled at building team spirit. Motivates team members to work together to achieve goals.
• Successfully manages teams. Excellent people management skills including delegation, giving feedback, promoting teamwork, and performance management.
• Develops thorough, realistic plans that support organizational objectives. Effectively allocates resources and time.
• Pursues work with insatiable energy and drive. Ability to work and think quickly while on your feet for extended periods of time.
• Delivers superior customer service.
• Knowledge of the service, handling and legal ramifications of alcohol service.
• Capable of facilitating discussion between individuals with differing perspectives.
• Experience confronting performance issues as well as giving rewards and recognition.
• Makes effective decisions by analyzing information and considering priorities.
• Capable of profit and loss responsibility through setting financial goals and managing budgets.
• Capable of staffing and maintaining a team of people.

Qualifications

• Ability to work and think quickly while on your feet for extended periods of time.
• Strong customer service orientation and ability to resolve complaints effectively.
• Excellent people management skills including delegation, feedback, teamwork, and performance management.
• Knowledge of service operations and legal considerations related to alcohol service.
• Strong planning, resource allocation, and time management abilities.
• Proven ability to motivate teams, foster collaboration, and drive results.
• Experience with performance management, rewards, and recognition.
• Analytical decision-making with the ability to consider priorities and impact.
• Financial acumen with experience in budgeting and P&L responsibility.