We are looking for a Manager, Customer Success to lead our scaled customer segment and digital engagement strategy. You will manage a team of CSMs and own proactive 1:many programs that drive adoption and value. What You'll Do: Lead, coach, and develop the scaled Customer Success team, setting clear expectations and accountability. Own digital programs like office hours, town halls, and targeted campaigns to engage customers at scale. Track program impact and partner with cross-functional teams to improve retention and growth. Who You Are: You have at least 5 years of customer success experience with 3+ years in leadership. You are proficient with Salesforce, HubSpot, or another CRM and have built scaled digital programs. What We Offer: Unlimited PTO, medical/dental/vision coverage, 401k matching, and parental leave. Remote work stipend and a mission-driven culture focused on growth. Radicle Health Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company fosters a culture of meaningful work, genuine care, and professional growth, where employees are free to show up as their full selves. #J-18808-Ljbffr
Manager, Customer Success (Scaled & Digital) (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.