Manager, Customer Success (Scaled & Digital) (Fully Remote)

• We are looking for a Manager, Customer Success to lead our scaled customer segment and digital engagement strategy.
• You will manage a team of CSMs and own proactive 1:many programs that drive adoption and value.

What You'll Do:

• Lead, coach, and develop the scaled Customer Success team, setting clear expectations and accountability.
• Own digital programs like office hours, town halls, and targeted campaigns to engage customers at scale.
• Track program impact and partner with cross-functional teams to improve retention and growth.

Who You Are:

• You have at least 5 years of customer success experience with 3+ years in leadership.
• You are proficient with Salesforce, HubSpot, or another CRM and have built scaled digital programs.

What We Offer:

• Unlimited PTO, medical/dental/vision coverage, 401k matching, and parental leave.
• Remote work stipend and a mission-driven culture focused on growth.

Radicle Health

Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company fosters a culture of meaningful work, genuine care, and professional growth, where employees are free to show up as their full selves.