Leading a team of commercial Customer Success Managers, the full-time Manager, Customer Success for the East Region will focus on delivering successful onboarding, adoption, and retention for commercial customers in a remote setting. Key responsibilities Hire, mentor, and develop a high-performing team of Customer Success Managers, fostering a culture of customer centricity and accountability Influence the design of customer success strategies, including implementation, adoption, and risk management methodologies Define strategies and coach the team to achieve key performance indicators related to revenue retention and customer health Required qualifications Proven track record in Customer Success or Account Management with experience in team leadership Experience managing commercial customers with complex product requirements and multiple stakeholders Strong ability to establish executive-level relationships and navigate customer issues and escalations Demonstrated history of data-driven decision-making and critical thinking Enthusiasm for cybersecurity and emerging technologies, with a natural affinity for problem-solving